Justis L. S. Edwards
Optimal Medical Laboratory
Charlotte
4
years of professional experience
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Scheduling Assistant
3 Years 8 Months- Coordinating and updating calendars (e.g., Outlook, Google Calendar)
- Scheduling and rescheduling appointments, meetings, and events
- Confirming and canceling bookings
- Arranging travel (flights, hotels)
- Preparing agendas, minutes, and related documents
- Handling last-minute changes without disrupting the schedu
- Monitored appointment trends and adjusted workflows accordingly to enhance patient satisfaction rates.
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
- Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
- Promoted a professional working environment, providing administrative support for office organization and documentation management.
Education
High School Diploma
- Honor Roll 2023-present
- 3.8
- Extracurricular Activities: Band, Volleyball, drawing, painting, and traveling
Skills
Maintaining confidentiality
Office management
Appointment scheduling
Strong work ethic
Customer service and support
Skilled in Google office
Connection]
Telephone etiquette
Technical support
Interests
Getting involved in local advocacy groups to promote positive change in the community.
Environmental Conservation Projects
Music
Drawing and Painting
Video Gaming
I like trying new recipes and food trends.
Enjoy experimenting with different ingredients and flavors in the kitchen.
Timeline
Scheduling Assistant
Optimal Medical Laboratory
01.2023 - CurrentRead More
Queen Grant High School
High School Diploma
Read More