Justin V. Thomas
Knightdale
Summary
Professional with significant experience in customer relations and field support, ready to make tangible impact. Known for strong team collaboration, adaptability to changing needs, and results-driven mindset. Skilled in problem-solving, communication, and relationship management, consistently delivering reliable outcomes.
Overview
23
23
years of professional experience
Work History
Customer Field Representative
Enbridge Gas
01.2025 - Current
- Enhanced customer satisfaction by promptly addressing and resolving field service issues.
- Exceeded performance metrics consistently by proactively identifying potential problems before they escalated into larger issues requiring costly repairs or replacements.
- Managed a large territory effectively, ensuring timely completion of all scheduled appointments and tasks while maintaining high-quality service standards.
- Responsible for processes related to customer credit and collections functions.
- Visits customer premises to deliver termination notices.
- Performs gas service disconnection at customer premises for accounts that have not responded to termination notices.
- Drives a company vehicle on company business daily.
- Performs duties safely in all types of weather.
- Conducts analyses using defined guidelines to assist in routine credit and collections activities.
- Monitors and provides customer contact on exception situations for high dollar delinquency and payment arrangements.
- Provides analysis and determination of unauthorized use of service (fraud/theft) and works with customers to ensure payment is made.
- Collaborates with other Enbridge Gas groups within and outside customer experience.
Facilities Technician – Installation & Maintenance/DSL/Copper & FiOS
Verizon Communications
01.2007 - 08.2024
- Troubleshoot and execute complex technical troubles
- Install, maintain, and repair conventional telephone copper lines, telecommunications wiring, and fiber optic equipment
- Establish FiOS/high speed internet connectivity
- Place and remove fiber drops, terminals, and associated equipment
- Skilled fiber optical splicer
- Analyze/test circuits and troubleshoot on inside wire and CPE from terminal to termination points
- Run, test, isolate and repair defects in wires using electrical testing apparatus
- Ability to work on roofs, backyards, attics, basements, manholes, etc
- and in all inclement weather conditions
- Functional on 28 ft
- Telephone poles and underground
- Established excellent rapport with customers by performing high quality work
- Comply with OSHA standards, electricity awareness and safety procedures
- SME on installation and maintenance of FiOS
Consultant – Consumer Sales & Service
Verizon Communications
01.2003 - 01.2007
- Promoted and sold Verizon products (DSL, HSI, FiOS, etc.) and services to customers
- Discussed, investigated, and resolved customer issues and billing discrepancies
- Assisted customers with service requests, process payments, handle inquiries regarding products, rates, regulations, and policies
- Focused on retaining customers and generating sales
- Recipient of numerous sales awards and trips for outstanding performance
Field Technician
DISH Network
01.2002 - 01.2003
- Installed satellite TV and related equipment for residential and business customers
- Completed site surveys, configured equipment, and ensured a quality reception and installation
- Maintained accurate inventory and equipment for installations and service calls
- Determined best positioning of equipment for strongest signal reception
- Educated customers on usage and features
Education
Associate in Science - Telecommunications Management
DeVry University
New Brunswick, New JerseyHigh School Diploma -
Essex County Vocational Technical High School
Bloomfield, New JerseySkills
- Technical aptitude
- Team leadership & development
- Preventive Maintenance
- Field operations
- Issue resolution
- Strong interpersonal skills
- Public speaking
- Client engagement
Timeline
Customer Field Representative
Enbridge Gas
01.2025 - Current
Facilities Technician – Installation & Maintenance/DSL/Copper & FiOS
Verizon Communications
01.2007 - 08.2024
Consultant – Consumer Sales & Service
Verizon Communications
01.2003 - 01.2007
Field Technician
DISH Network
01.2002 - 01.2003
High School Diploma -
Essex County Vocational Technical High School
Associate in Science - Telecommunications Management
DeVry University
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