Summary
Overview
Work History
Education
Skills
Timeline
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Justina Johnson

Fayetteville

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

22
22
years of professional experience

Work History

Store Manager

Family Dollar
03.2019 - 10.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Owner/Operator

Turn Key Cleaning
01.2002 - 02.2021
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Managed day-to-day business operations.
  • Assessed income and expenses and adapted plans to improve profit levels.

Education

High School Diploma -

Westover Senior High
Fayetteville, North Carolina
06.1993

Skills

  • Loss Prevention
  • Retail Inventory Management
  • Personnel Development
  • Project Management
  • Store Merchandising
  • Customer Service Management
  • Team Leadership and Coaching

Timeline

Store Manager

Family Dollar
03.2019 - 10.2023

Owner/Operator

Turn Key Cleaning
01.2002 - 02.2021

High School Diploma -

Westover Senior High

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Justina Johnson