Justina Johnson
Fayetteville
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
22
22
years of professional experience
Work History
Store Manager
Family Dollar
Fayetteville, North Carolina
03.2019 - 10.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Owner/Operator
Turn Key Cleaning
Fayetteville, North Carolina
01.2002 - 02.2021
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
Education
High School Diploma -
Westover Senior High
Fayetteville, North Carolina06.1993
Skills
- Loss Prevention
- Retail Inventory Management
- Personnel Development
- Project Management
- Store Merchandising
- Customer Service Management
- Team Leadership and Coaching
Timeline
Store Manager
Family Dollar
03.2019 - 10.2023
Owner/Operator
Turn Key Cleaning
01.2002 - 02.2021
High School Diploma -
Westover Senior High