Justina Barnes
Clayton
Summary
Pharmaceutical professional with extensive experience in technology roles, specializing in software development, system administration, and technical support. Demonstrated ability in problem-solving and performance optimization, with a proven track record in project management and team collaboration. Focused on continuous learning and adapting to industry trends to enhance organizational success. Strong customer service orientation with exceptional interpersonal skills, dedicated to improving customer satisfaction and achieving positive outcomes.
Overview
7
7
years of professional experience
Work History
IQVIA
Remote Patient Support Rep (PSR)
01.2024 - Current
- Coordinated with healthcare providers, Pharmacies, insurance companies, and stakeholders to facilitate patient access to medications and services.
- Oversaw patient access programs, identifying issues and barriers impacting patients' access to necessary treatments.
- Resolved concerns to simplify healthcare experience for clients.
- Utilized various computer applications to enhance response time and accuracy in addressing client needs.
- Demonstrated good judgment in selecting methods and techniques for obtaining solutions in responding to Pharmacist requests.
- Collaborated with cross-functional teams to enhance overall customer experience.
- Assessed eligibility for support programs, including copay, PAP, and Medicaid, to aid patients in accessing medications.
- Served as primary contact for patients, supporting and assisting them throughout the access process, including addressing questions and concerns.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and white glove service.
- Collaborated with cross-functional teams to align strategies and achieve project objectives effectively.
Remote Pharmacy Support Rep
Continuum Global Solutions
12.2023 - 01.2024
- Addressed customer inquiries via phone and email, ensuring timely and effective resolution.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Engaged with pharmacies through conversations, leveraging interpersonal skills to enhance rapport and satisfaction.
- Employed various software and tools to streamline processes, improving overall service delivery.
Manufacturing Production Associate
Novo Nordisk
05.2021 - 03.2022
- Computer literacy to navigate all NN systems in paperless work environment {i.e SharePoint, MS Office Suite, Delta V, Syncade, SAP-PM, PS@SAP, Electronic Batch Records}
- Inspected products and machines to maintain quality and efficiency. Support machine operators in setup and operation of production equipment resulting in efficient runs.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Ability to read and understand technical documents {i.e. SOP's, JI's, P&ID's, TROL's, validation protocols, & functional documents}
- Real time review of electronic batch records ensuring compliance to Standard Opera ng Procedures (SOPs) & current Good Manufacturing Practices (cGMP) standards.
- Utilized effective problem-solving techniques to address any production issues and ensure on time delivery. Trained new employees on manufacturing equipment and processes.
- Reviewed production schedules and streamlined processes.
Fractionation Technician
Grifols
06.2019 - 05.2021
- Manufactured products from human blood plasma, ensuring adherence to quality standards.
- Able to interpret data and respond to changes in process parameters, Operate Various process equipment i.e. Centrifuge, Automatic Bottle Opener, CIP skids, that interface with process controls automation.
- Utilize SAP and / or ACSIS transactions Complete record keeping in accordance with current Good Manufacturing Practices
- Ensured compliance with personal hygiene and gowning practices to maintain product safety.
- Operate Clean In Place (CIP) equipment Perform in process analytical analysis Assist in preparation, set up and transfer of Buffer and Process solutions.
- Assist in sampling operations Stage plasma, intermediate paste and raw materials, Transfer intermediate product, raw materials, and waste
- Assist in harvest of intermediate products Demonstrate appropriate personal hygiene and proper gowning
- Tested, analyzed, and reported on product quality and process performance
- Ensured compliance with safety, environmental, and quality regulations to uphold product integrity and safety.
- Operate Forklift and hand pallet jack. Follow Standard Operating Procedures (SOP's) and complete Batch Production Records (BPR's)
Education
Bachelors of Science - Biology
Fayeeville State University
Fayetteville, NC12-2018
Skills
- Patient confidentiality
- Claims processing
- Patient information handling
- Billing support
- Data analysis
- Attention to detail
- Verbal and written communication
- Customer resolution
- Conflict resolution
- Cross-functional collaboration
- Microsoft Office
- Microsoft Teams, Zoom
- Multitasking
- Analytical skills
- Interpersonal skills
Timeline
IQVIA
Remote Patient Support Rep (PSR)
01.2024 - Current
Remote Pharmacy Support Rep
Continuum Global Solutions
12.2023 - 01.2024
Manufacturing Production Associate
Novo Nordisk
05.2021 - 03.2022
Fractionation Technician
Grifols
06.2019 - 05.2021
Bachelors of Science - Biology
Fayeeville State University