Justin Worthy
Richlands
Summary
Store Manager with experience at Mr. Tire Auto Service Centers, excelling in customer service and team leadership. Proven track record of enhancing customer satisfaction through effective training and resulting in significant sales growth. Skilled in problem-solving and fostering strong customer relations in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Store Manager
Mr. Tire Auto Service Centers
Jacksonville, NC
11.2024 - Current
- Trained and mentored new staff on customer service best practices and product knowledge.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Developed staff schedules to ensure adequate coverage during peak business hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Mavis Tire
Jacksonville, NC
10.2023 - 10.2024
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Service Manager
NTB-National Tire & Battery
Jacksonville, NC
06.2022 - 10.2023
- Supervised daily operations to ensure exceptional customer service.
- Trained new shop employees.
- Implemented process improvements that enhanced service efficiency and reduced turnaround times.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Met with customers to discuss service needs and offer available solutions.
- Maintained a safe working environment by enforcing safety protocols and providing ongoing staff training on proper equipment use.
Automotive Technician
NTB-National Tire & Battery
Jacksonville, NC
04.2014 - 06.2022
- Diagnosed and repaired automotive systems using advanced diagnostic tools.
- Performed routine maintenance services, ensuring vehicle safety and reliability.
- Executed tire installations and rotations with precision and efficiency.
- Collaborated with team members to streamline workflow processes and enhance service delivery.
- Assisted in training new technicians on best practices and safety protocols.
- Provided exceptional customer service, addressing inquiries and concerns effectively.
Education
Diesel - Diesel Mechanics
Coastal Carolina Community College
Jacksonville, NC06-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
Timeline
Store Manager
Mr. Tire Auto Service Centers
11.2024 - Current
Store Manager
Mavis Tire
10.2023 - 10.2024
Service Manager
NTB-National Tire & Battery
06.2022 - 10.2023
Automotive Technician
NTB-National Tire & Battery
04.2014 - 06.2022
Diesel - Diesel Mechanics
Coastal Carolina Community College