Justin Pegg
Asheville
Summary
Results-driven Operations Manager with 20 years of management experience in developing and executing efficiency-driven best practices. Expertise in process improvement, vendor management, and operational excellence within fast-paced environments. Proven ability to foster a safety-oriented and productive workplace culture while enhancing team engagement.
Overview
18
18
years of professional experience
Work History
Operations Manager
CHS Enterprises of Asheville, Inc.
03.2017 - Current
- Exceeded monthly sales targets by effectively managing a high-performing sales team.
- Implemented marketing strategies to expand customer base and drive revenue growth.
- Recruited and onboarded new employees across multiple retail locations.
- Trained new hires on product knowledge, sales techniques, and customer service best practices.
- Monitored inventory and sales trends to make data-driven profitability decisions.
- Cultivated relationships with clients and vendors to enhance business collaboration.
Store Manager
CHS Enterprises of Asheville, Inc.
06.2015 - 03.2017
Store Associate
CHS Enterprises of Asheville, Inc.
10.2013 - 06.2015
General Manager
McDonald's
08.2007 - 06.2013
- Created a thorough business plan for the restaurant that took the local competition, the market, sales revenue, and costs into account.
- Achieved the highest level of customer satisfaction while providing quick service for all restaurant customers.
- Assured all products and services were consistent with company quality standards.
- Recruited, interviewed, trained, and motivated restaurant staff.
- Managed appropriate inventory levels of food and dining products.
- Planned accurately for forecasted sales trends.
- Managed multiple people to ensure that all planned maintenance was completed.
- Worked with outside companies to ensure that work was being completed in a timely manner.
- Made sure that all laws and standards for food service sanitation were followed.
Education
Bachelor of Science - Business Management
University of Arizona Global Campus
AlamedaSkills
- Marketing
- Budget Planning
- Leadership
- Strategic Planning
- Team Building
- Problem Solving
- Analytical Thinking
- Customer Relationship Management
- Time Management
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
CHS Enterprises of Asheville, Inc.
03.2017 - Current
Store Manager
CHS Enterprises of Asheville, Inc.
06.2015 - 03.2017
Store Associate
CHS Enterprises of Asheville, Inc.
10.2013 - 06.2015
General Manager
McDonald's
08.2007 - 06.2013
Bachelor of Science - Business Management
University of Arizona Global Campus