Justin Lanasa
Winston Salem,NC
Summary
Adept at enhancing customer satisfaction and streamlining inventory processes, my tenure at Modern Automotive showcased my proficiency in inventory management and exceptional customer service. Leveraging skills in problem-solving and effective communication, significantly improved operational efficiency and fostered strong supplier relationships, ensuring optimal parts availability.
Overview
16
16
years of professional experience
Work History
Parts Specialist
Modern Automotive
01.2024 - Current
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Issued parts to technicians to complete customers' repairs.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
Dyehouse Lead
Adele Knits
06.2023 - 03.2024
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Met production targets and tight deadlines by collaborating closely with team members.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
Baker
NCDOC
08.2017 - 05.2023
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Adjusted recipes based on available ingredients or dietary restrictions,
Cook/Cashier
Wendys International
02.2009 - 04.2010
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained food safety and sanitation standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Sales Leader
Sports Authority
08.2008 - 12.2009
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
Sales Associate
Walgreens
07.2008 - 08.2009
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor Of Information Technology - Cybersecurity
Strayer University
Skills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Environmental awareness
- Parts documentation
- Stock control
- Customer service
- Verbal and written communication
- Order fulfillment
- Problem-solving skills
- Email communication
- Sales training
- Inventory management
- Proficient in Software
- Improving customer satisfaction
- Team collaboration
- Goal setting
- Technical acumen
- Performance tracking
- Parts department organization
- Active listening
- Customer relationship development
- Complaint handling
- Team building
- Customer needs assessment
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer interaction
- Relationship building
- Task prioritization
Timeline
Parts Specialist
Modern Automotive
01.2024 - Current
Dyehouse Lead
Adele Knits
06.2023 - 03.2024
Baker
NCDOC
08.2017 - 05.2023
Cook/Cashier
Wendys International
02.2009 - 04.2010
Sales Leader
Sports Authority
08.2008 - 12.2009
Sales Associate
Walgreens
07.2008 - 08.2009
Bachelor Of Information Technology - Cybersecurity
Strayer University
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