Justin Jackson
Charlotte
Summary
Dynamic and results-driven Senior Operations Support Manager with over four years of experience in streamlining operations, enhancing process efficiency, and leading cross-functional teams to meet business goals. Proven track record of optimizing workflows, improving customer satisfaction, and reducing costs while maintaining high standards of service and quality. Adept at implementing strategic initiatives, managing resources, and fostering a culture of collaboration and innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Central Transport
Charlotte
11.2023 - Current
- Lead and manage a team of 20 operations support staff in delivering high-quality services and operational support across multiple departments
- Develop and implement strategies to improve operational efficiency, resulting in a 15% reduction in operational costs year-over-year
- Spearhead process improvement initiatives that streamline workflows, reduce redundancies, and enhance overall service delivery
- Collaborate closely with senior management to align operational goals with organizational objectives, ensuring aimless execution of business strategies
- Drive data-driven decision-making by developing and analyzing performance metrics to identify areas for improvement and inform strategic planning
- Oversee vendor relationships and manage contracts to ensure services are delivered on time and within budget
- Provide regular training and development opportunities for staff, improving team productivity and engagement
Area Operations Manager II
Amazon
Charlotte
09.2021 - 11.2022
- Monitored key performance metrics, provided constructive feedback, and ensured accountability for both individual and team results
- Coached and developed a team of Process Assistants and 80–100 hourly associates, leading them to achieve the highest-performing shift in the facility
- Evaluated shift performance in relation to business goals, generated reports on performance trends, and implemented improvements for greater efficiency
- Created a structured training schedule for the operations excellence team to streamline the introduction of new programs, reports, and analytics
- Enhanced individual associate performance by 18% and improved overall area productivity by 9% within the first month of leadership
Area Operations Manager
Amazon
Charlotte
08.2020 - 09.2021
- Managed daily operational activities, ensuring efficient execution of internal processes and adherence to company policies and industry regulations
- Led a team of 10 support specialists, providing coaching, mentoring, and performance management to foster a high-performing team
- Implemented process improvements that increased operational throughput by 20%, resulting in enhanced customer satisfaction and retention rates
- Coordinated with cross-functional teams to resolve operational challenges, improve resource allocation, and ensure the timely completion of critical projects
- Developed and presented detailed reports to executive leadership, highlighting key performance indicators and opportunities for further improvement
Sales Associate
Verizon
Norfolk
08.2019 - 04.2020
- Met company goals and followed initiatives
- Created engaging visual displays to attract customers
- Stayed informed on sales, promotions, and policies
- Built strong customer relationships through personal connections
- Organized shelves and displays to highlight key products
Education
Bachelor of Science - Construction Management Engineering Technology
Norfolk State University
Norfolk, Virginia01.2020
Skills
- Operations Management
- Team Leadership & Development
- Process Improvement & Optimization
- Budgeting & Cost Control
- Strategic Planning & Execution
- Cross-Functional Collaboration
- Supply Chain & Logistics Management
- Data Analysis & Reporting
- Quality Assurance & Compliance
- Risk Management
- Project Management
Certification
Lean Six Sigma Green Belt, Amazon, 07/01/22
Timeline
Senior Operations Manager
Central Transport
11.2023 - Current
Area Operations Manager II
Amazon
09.2021 - 11.2022
Area Operations Manager
Amazon
08.2020 - 09.2021
Sales Associate
Verizon
08.2019 - 04.2020
Bachelor of Science - Construction Management Engineering Technology
Norfolk State University