Justin Heffner
Mooresville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Small Engine Technician
SM Motor Motorsports
05.2023 - 11.2024
- Improved overall efficiency by conducting routine maintenance on small engine equipment to ensure optimal performance.
- Demonstrated expertise in working with multiple manufacturers'' specifications and guidelines for proper small engine maintenance.
- Consistently met deadlines for repairs, contributing to improved customer retention rates.
- Increased company reputation for quality service by maintaining detailed records of repairs and services performed.
- Ensured compliance with all safety procedures when working on potentially hazardous machinery or equipment.
- Provided mentorship to junior technicians, sharing knowledge and best practices in small engine repair techniques.
- Incorporated advanced diagnostic tools when assessing mechanical issues, ensuring a comprehensive understanding of underlying problems before starting any repair work.
- Developed customized solutions for unique small engine problems encountered in the field, leading to higher success rates in repairs completed the first time around.
- Established trust among clients by maintaining transparent communication and providing accurate cost estimates for repair work.
- Stayed up-to-date with industry trends through continuous learning opportunities such as training workshops, seminars, and webinars.
- Optimized workshop organization, resulting in a cleaner and more efficient workspace, allowing for quicker diagnosis and repair of small engine issues.
- Expanded client base through word-of-mouth referrals resulting from high-quality workmanship and excellent customer service skills.
- Tested and inspected engines to determine malfunctions, locate missing and broken parts and verify repairs using diagnostic instruments.
- Changed out parts, fixed systems and refurbished elements to complete repairs on different types of small engines.
- Removed, disassembled, inspected and completely renewed engines to perform complete equipment overhauls.
- Followed factory service manual protocols to restore, maintain and test small engine equipment.
- Kept detailed records of inventory, orders and repairs to document updated inventory stock and completed work.
Sales Associate Specialist
Pro Hobbies and Toys
03.2023 - 11.2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Applied Science - Air Conditioning Heating & Refrigeration
Rowan Cabarrus Community Colledge
660 Concord PKWY N01-2027
High School Diploma -
Pine Lake Prep
104 Yellow Wood Cir05-2023
Skills
- Workplace safety
- Mechanical troubleshooting
- Electrical systems
- Equipment inspection
- Hand tools proficiency
- Preventative maintenance
- Customer relations
- Electrical system repair
- Teamwork and collaboration
- Multitasking Abilities
- Safety procedures
- Time management abilities
Timeline
Small Engine Technician
SM Motor Motorsports
05.2023 - 11.2024
Sales Associate Specialist
Pro Hobbies and Toys
03.2023 - 11.2024
Associate of Applied Science - Air Conditioning Heating & Refrigeration
Rowan Cabarrus Community Colledge
High School Diploma -
Pine Lake Prep
Similar Profiles
Aisa LimjocoAisa Limjoco
Cashier at SM Lifestyle Entertainment Inc. (SM Cinema)Cashier at SM Lifestyle Entertainment Inc. (SM Cinema)
Shunichi FuruyaShunichi Furuya
Manager, Customer Racing & Int'l Biz Development at NISMO/ Nissan Motorsports & Customizing Co.,Ltd./ Nissan Motorsports International Co., Ltd.Manager, Customer Racing & Int'l Biz Development at NISMO/ Nissan Motorsports & Customizing Co.,Ltd./ Nissan Motorsports International Co., Ltd.
Jomaree CartagenaJomaree Cartagena
IT Associate Supervisor – Officer level at SM Retail Inc. – SM Retail Headquarters: MSPG (Multi-services Payment Gateway Bills Payment) IT Application SupportIT Associate Supervisor – Officer level at SM Retail Inc. – SM Retail Headquarters: MSPG (Multi-services Payment Gateway Bills Payment) IT Application Support