Summary
Overview
Work History
Education
Skills
Writing, Cooking, Baking, Camping, Woodworking, Urban Exploring, Reading, Learn New Skills
Timeline
Generic

Justin Hedrick

Fayetteville

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to your team in addition to 6 years of previous management experience. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Center Lead position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Patient Services Advocate

FastMed Urgent Care
03.2022 - Current
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
  • Assisted patients with insurance claims, explaining coverage details and payment options.
  • Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Collaborated with healthcare professionals to ensure a seamless patient experience from check-in to followup.
  • Educated patients on available resources, such as financial assistance programs and support groups.
  • Developed strong relationships with patients, fostering trust and open communication in the healthcare setting.
  • Increased patient retention by consistently delivering exceptional service experiences throughout each visit.
  • Conducted regular audits of patient files to ensure accuracy and completeness of information.
  • Resolved billing disputes promptly by working closely with insurance companies and internal departments.
  • Actively listened to patients'' concerns, taking appropriate action to address their needs effectively.
  • Facilitated communication between healthcare providers by acting as a liaison for patients with complex cases requiring interdisciplinary coordination.
  • Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Took copayments and compiled daily financial records.
  • Used EPIC to schedule appointments.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Resolved customer complaints using established follow-up procedures.
  • Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
  • Streamlined the referral process for increased accuracy, resulting in a significant reduction of errors and delays.
  • Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
  • Built professional relationships with service providers.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Manager

Quality Oil Company LLC
10.2016 - 02.2022
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated report data to proactively adjust and enhance operations.
  • Recorded inventory sales into organization's weekly income report.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Infantry Machine Gunner

United States Marine Corps
06.2012 - 04.2016
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Directed logistical training procedures in accordance with military regulations.
  • Briefed leaders on readiness, equipment status and enemy locations to enable sound decision making.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.

Landscaping Crew Member

Reeds Landscaping
04.2010 - 05.2012
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Installed stonework according to landscape design plan and client specifications.
  • Rearranged planting beds and flower gardens seasonally.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Assessed pest damage and safely used appropriate pesticides for mitigation and control.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Performed planting, watering, mulching and edging of lawns.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Maintained routine landscaping schedules to boost lawn health.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Completed timesheets and project reports on time to maintain client files for future reference.

Education

Bachelor of Science - Psychology

DeVry University
Charlotte, NC
03.2025

High School Diploma -

Lee County High School
Sanford, NC
05.2012

Skills

  • Policies and procedures
  • Strategic planning
  • Staff Management
  • Project Management
  • Schedule optimization
  • Mathematical calculations
  • Budgeting
  • Coaching and mentoring
  • Verbal and written communication
  • Negotiation
  • Job inspections

Writing, Cooking, Baking, Camping, Woodworking, Urban Exploring, Reading, Learn New Skills

I have always been interested in writing and hope to one day become an author. Writing is a sense of therapy to help me distress from a day and to get all of my thoughts down on paper. Cooking and Baking go hand in hand due to enjoying them equally and giving myself a way to bring everyone together over a great meal. Camping and woodworking were hobbies I did with my grandfather and still enjoy to this day immensely. Urban Exploring is a thrill especially in places that seem eerie and historical. I never Urban Explore where I should not. Reading and Learning new skills also go hand and hand. Since, I could read I always had a supply of books at my disposal that I could escape into or learn from. Many of those books include: Gray's Anatomy (Human Anatomy), Jane Austen, Oscar Wilde, The Art of War, Sherlock Holmes, Harry Potter, The Pursuit of Unhappiness: The Elusive Psychology of Well-Being and many other great writings of literature. Among these are medical, scientific research, and text books on multiple subjects. I am drawn to achievement and goal oriented situations in life and seek to "Keep Moving Forward". 

Timeline

Patient Services Advocate

FastMed Urgent Care
03.2022 - Current

Manager

Quality Oil Company LLC
10.2016 - 02.2022

Infantry Machine Gunner

United States Marine Corps
06.2012 - 04.2016

Landscaping Crew Member

Reeds Landscaping
04.2010 - 05.2012

Bachelor of Science - Psychology

DeVry University

High School Diploma -

Lee County High School

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Justin Hedrick