JUSTIN HARRIS
CHARLOTTE,NC
Summary
Enterprise risk and controls leader with experience driving issue management, operational risk event governance, technology remediation strategy, Information Security oversight, and technology risk programs within large financial institutions. Proven track record leading enterprise governance routines, regulatory remediation initiatives, root cause analysis efforts, and cross-functional risk reduction programs across operations, technology, fraud, and cybersecurity domains. Recognized as a top-performing leader within Wells Fargo for driving sustainable remediation outcomes, strengthening control environments, and influencing executive stakeholders across highly matrixed organizations. Former U.S. Army Officer with expertise spanning enterprise risk governance, operational resilience, issue management, and regulatory engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Director, Internal Fraud/Cyber ECrime Product Leader
Wells Fargo
12.2025 - Current
- Selected for special assignment to lead a new Technology Product team through 2 regulatory issues, resulting in successful remediation and completion
- Created a new automated technology control tied to a regulatory issue, resulting in successful validation
- Coordinated technology releases and testing, resulting in the development of the largest technology data integration application across all of Wells Fargo
- Led development of a new internal fraud workflow capability designed to strengthen operational efficiency, governance, and risk mitigation controls
- Identified/controlled Information Security risks tied to data and access management
Executive Director, COO Technology Controls
Wells Fargo
01.2025 - 12.2025
- Served as Business Control Manager for COO Technology Operations, to include RCSA engagement, Audit management, 30+ Corrective Actions, Third Party risk assessments, Policy Exceptions, and Operational Risk Events
- Head of COO Technology Issue Management- issue governance and remediation (150+ technology issues)
- Served as control SME for SDLC, Incident Management, and Access Management
- Conducted enterprise technology risk assessments to identify Information Security control gaps, remediation priorities, and operational risk exposure across multiple lines of business
- Led the ongoing monitoring/assessment of an enterprise wide issue remediation related to Call Center technology outages and Information Security control gaps which resulted in creating mitigating controls to proactively prevent the risk going forward
- Developed a control governance report for an LOB MBR related to 15+ regulatory related issues which resulted in improving leadership response time to obstacles
- Responsible for all C-suite executive presentations for COO Technology controls
- Developed and implemented risk management frameworks to ensure regulatory compliance and alignment with SDLC and Access Management standards
Business Control Manager, COO Technology
Wells Fargo
11.2020 - 01.2025
- Selected to assist Shared Services Ops with RCSA work sessions that involved technology issues that have previously failed validation. This resulted in a first time pass at the R&C board
- Served as a Technology Business Control Manager covering all of Contact Center Operations, Wholesale Operations, and Shared Services which included 100+ technology applications and 50+ technology issues
- Led an international Regulatory Exam for Wholesale Operations that resulted in 0 regulatory matters being opened
- Recognized by the head of Fraud and Claims Product Management for rolling out a new process for managing business owned issues that have technology dependencies
- Received a first time “pass” on 4 Critical/High rated technology issue validations
- Launched a Cross CIO Issue Management Forum that involved all Technology LOBs within COO. This resulted in a 100% reduction in technology related due date extensions on Critical/High issues
Vice President, Lead Control Officer
Wells Fargo
07.2018 - 11.2020
- Developed reporting for 800+ issues across the enterprise (to include slide decks, tableau dashboards, and monthly governance routines)
- Led the strategy and resolution of highly complex current and emerging risks by identifying an enterprise wide 4+ year old control gap involving technology dependencies within Issue Management. Collaborated with control leaders across the bank to come up with a technical and policy enhancement that eliminated the gap
- Developed reporting for Operational Risk Events across COO, to include identifying themes across Lines of Business
- Provided executive talking points for the Head of Operations pertaining to regulatory meetings
Business Process Improvement Lead (Process Engineer)
Wells Fargo
07.2018 - 07.2020
- Selected by senior leadership to spearhead a high risk/high regulatory impact process enhancement that mitigated risk for over 1,000+ customers in consumer lending and resulted in a 100% remediation effort, reputational risk reduction, and the development of a new high risk business process involving abrupt college closures
- Subject Matter Expert for Business Process Management (BPM) for all of Personal Lending to include metrics/statistical management channels
- Served as a creditable challenge stakeholder for identifying risks in processes within the issue management and change management channels
- Directed over 50 process development engagements to include end to end documentation and reporting
- Implemented Process Measurement dashboards and trained process owners on process measurement metrics to include Cycle Time, Throughput, Quality, and Cost
- Led process risk reviews on over 25 business processes that helped identify key risks and controls
- Designed an internal Voice of the Customer process for a procedures governance team that resulted in a better understanding of customer wants/needs and reducing lead time by 15%
Lean Six Sigma Blackbelt
Gulfstream Aerospace
06.2017 - 07.2018
- Provided compliance and policy awareness to LOBs across international operations which led to the reduction of international Third Party compliance violations by 45%
- Made data driven decisions to identify opportunities to reduce waste and improve operational efficiencies
- Led and directed work with both internal and external customers/partners in a highly collaborative environment
- Drove out waste involved with a $15.5M budget, working alongside procurement, finance, and contracts all while leading a team of data/results driven project analysts
Global Operations Program Manager (Analytics)
Google
04.2016 - 06.2017
- Program management of a Process Improvement team (a direct corollary with an “operations center” methodology/activities), encompassing a process of escalation through resolution/solutions implementation, predictive analysis of critical metrics, prioritization of operational effort and influencing timely responsiveness and customer confidence
- Drove “hub operations” to consistently achieve KPIs greater than 99% and improved issue resolution time by over 96% - using six sigma data-driven approaches and hitting SLA over 99% of the time
- Developed a single customer-facing collection point for escalations, a formal process to distill/assess and respond to actionable information, data, and metrics on all warehouse inbound/outbound operations (domestic, international, light manufacturing), inventory control, inventory balancing, packaging, reverse logistics and quality control
- Carried out process implementation and standardization across North and South America
- Served as a leader in a global virtual environment while managing senior level presentations
Enlisted (E1-E5) and Officer (01-02)
US Army
01.2010 - 01.2016
- Executed against high-risk deliverables with a sense of urgency resulting in a 98% risk rating during regulatory exams
- Responsible for the proper accountability and risk management of all battalion-wide facilities and equipment valued at approximately $100 million dollars. Coordinated US Army Integrated Maintenance Management system support with battalion maintenance resources achieving an equipment readiness rate exceeding 94%. Provided daily leadership and guidance to a team of 12 junior leaders and ensured their personal welfare and professional development
- Led high risk operations involved with 20+ aviation processes; utilized targeted assessments and control testing
Education
Master of Science - Cybersecurity/Information Security Policy
Georgia Institute of Technology
05-2029
Master's Degree - Operations Management
University of Arkansas
01.2018
Bachelor's Degree - Logistics
Georgia Southern University
01.2014
Skills
- Top Performer: Rated as “Exceeds” and top 10% of technology control officers at an LFI (2024)
- 8 years of experience in Technology Risk, IT/IS risk, to include leading a technology issue portfolio of 150 issues
- Experienced with end to end technology development and deployment/post deployment risk assessments
- Recognized for developing an enterprise technology issue management framework, to include developing the technology issue management policy for an LFI (Wells Fargo “Risk Roundup” Q4 2021 Awardee)
- Led Information Security reviews of major enterprise change initiatives
- Experienced with managing vulnerabilities and consulting on Information Security policy requirements
- Technology Risk: Software Development (SDLC), Access Management, Incident Management, Technology Testing, Platform Migrations, Data Management, Production Support, and Technology Architecture
- Strategic leader: Former Military Officer, led teams of 50 personnel (served 6 years in the US Army)
- Master’s Degree: University of Arkansas (2018)
- Process improvement: Lean Six Sigma Blackbelts
- Technology Certifications: CSPO (Certified Scrum Product Owner), CSM (Certified Scrum Master)
- Technology Certifications In Progress: CISSP, CompTIA Security, Google Cloud Gen AI Leader
- Currently obtaining a Master’s in Cybersecurity Policy at the top technology research institution in US (Georgia Tech)
Accomplishments
- 2024 Performance rating of Exceeds
- Top 40 alumni under the age of 40- Georgia Southern University
- Executive Incentive Selectee (Top 10% of employees for a Fortune 100 firm)
- Wells Fargo Advanced Business Process Management/Process Mapping Certification
- Army Commendation Medal, Army Achievement Medal, Army Service Ribbon, National Defense Service Medal
Certification
- Lean Six Sigma Blackbelt
- Wells Fargo Diverse Leader certificate
- Wells Fargo Advanced BPM Certification
Timeline
Executive Director, Internal Fraud/Cyber ECrime Product Leader
Wells Fargo
12.2025 - Current
Executive Director, COO Technology Controls
Wells Fargo
01.2025 - 12.2025
Business Control Manager, COO Technology
Wells Fargo
11.2020 - 01.2025
Vice President, Lead Control Officer
Wells Fargo
07.2018 - 11.2020
Business Process Improvement Lead (Process Engineer)
Wells Fargo
07.2018 - 07.2020
Lean Six Sigma Blackbelt
Gulfstream Aerospace
06.2017 - 07.2018
Global Operations Program Manager (Analytics)
Google
04.2016 - 06.2017
Enlisted (E1-E5) and Officer (01-02)
US Army
01.2010 - 01.2016
Master's Degree - Operations Management
University of Arkansas
Bachelor's Degree - Logistics
Georgia Southern University
Master of Science - Cybersecurity/Information Security Policy
Georgia Institute of Technology