Justin Gant

• Developed simulated and real-world care plans for diverse populations to enhance patient outcomes.
• Analyzed eligibility for state and federal resources to connect vulnerable individuals with essential services.
• Mastered ethical and legal standards for maintaining patient confidentiality in healthcare systems.
• Conducted research on non-medical factors affecting long-term health metrics, such as housing stability and food security.
• Coordinated with medical professionals, legal advocates, and family members to streamline service delivery.
• Applied de-escalation techniques and trauma-informed care during crisis intervention scenarios.

Relevant Experience

• Phone calls:
  Receive phone calls from the public and provide stellar customer service
  Provide responses for topics such as precinct locations and hours of operation, and absentee ballot procedures
  Escalate questions to the appropriate division based on agency defined guidelines
• Information Management & Records:
  Open and date stamp forms
  Sort forms by county and scan forms into database
  Prepare forms for mailing to respective county
  Assist in filing form orders for county boards and outreach drives
  Prepare cancellation lists for county distribution in support of list maintenance processes
• Digital Communication:
  Monitor e-mail inboxes including Admin and General inquiries
  Provide responses for topics such as locations, hours of operation, and procedures
  Escalate questions to the appropriate division based on provided guidelines
• Ticket Routing:
  Route tickets in a help desk environment to the appropriate division based on agency defined guidelines