JUSTIN CUKRO
Wilmington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Service Advisor
Liberty Buick GMC
05.2023 - 12.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
Mobile Specialist
Firestone Direct
06.2022 - 04.2023
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Repaired and replaced worn and damaged components.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Automotive Technician
Woodies’ Auto Service
11.2021 - 06.2022
- Investigated customer complaints to identify cause of malfunctions.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Explained estimates and determined repair timelines to manage customer expectations.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Automotive Technician
Woodies’ Auto Service
07.2021 - 11.2021
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Retained accurate records of purchases, titles and sales.
- Maintained accurate records of time and materials required to perform repairs and service.
- Repaired and replaced worn and damaged components.
Maintenance Technician
Firestone Complete Auto Care
11.2020 - 07.2021
- Inspected and maintained equipment to keep items in top working condition.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Performed preventive maintenance and repairs on various types of equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Executed tasks within time and budget constraints.
Education
High School Diploma -
Penn Foster
Charlotte, NCSkills
- Product Knowledge
- Communications Strategies
- Customer Retention
- Sales Promotion
- Customer Experience
- Sales Contracts
- Flexible Hours
- Building Customer Loyalty
- Exceeding Customer Expectations
- Goal-Driven
- Customer consulting
Timeline
Service Advisor
Liberty Buick GMC
05.2023 - 12.2025
Mobile Specialist
Firestone Direct
06.2022 - 04.2023
Automotive Technician
Woodies’ Auto Service
11.2021 - 06.2022
Automotive Technician
Woodies’ Auto Service
07.2021 - 11.2021
Maintenance Technician
Firestone Complete Auto Care
11.2020 - 07.2021
High School Diploma -
Penn Foster