Justin Clark
Indian Trail
Summary
Accomplished Owner/Operator at ProExo Detailing Services, demonstrating exceptional operations management and customer service skills. Elevated customer satisfaction and employee retention through strategic business planning and staff development. Proven track record in mechanical knowledge and sales negotiation, significantly enhancing business performance. Excelled in a results-driven environment, leveraging strong work ethic and dependability to achieve and surpass goals.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Owner/Operator
ProExo Detailing Services
08.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Buffing and Metal polishing.
Ceramic Coating Tech
Sunstoppers
11.2019 - 07.2020
- Managed ceramic coatings department for SunStoppers.
- Help to promote sells to customers for ceramic coatings, as well as tint and paint protection film.
- Mainly would go to 4 different locations installing coatings and giving other coworkers tips for installing.
- Ordered and maintained all equipment and chemicals.
Detailing Technician
Ceramic Pro of Charlotte
08.2017 - 11.2019
- Streamlined operations within the team through effective communication regarding task assignments and progress updates.
- Maintained up-to-date knowledge on industry trends, products, and techniques to ensure high-quality service offerings for clients.
- Performed multi-step paint correction processes to remove swirls, scratches, oxidation or other imperfections for improved visual appeal.
- Enhanced vehicle appearance by thoroughly cleaning and detailing interiors and exteriors.
- Was a lead ceramic coating installer
Assistant Manager
Autobell
03.2014 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Repaired anything in the wash, hydraulic lines, copper pipe
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
SPCC
Monroe, NC 01.2017 - 05.2018
CPCC
Matthews, NC 08.2016 - 05.2016
High School Diploma -
Porter Ridge High School
Indian Trail, NC06.2016
Skills
- Operations Management
- Documentation And Reporting
- Business Planning
- Staff Training and Development
- Sales negotiation
- Payroll Processing
- Financial Analysis
- Strong Work Ethic
- Dependable and reliable
- Equipment Operation
- Mechanical Knowledge
Timeline
Owner/Operator
ProExo Detailing Services
08.2020 - Current
Ceramic Coating Tech
Sunstoppers
11.2019 - 07.2020
Detailing Technician
Ceramic Pro of Charlotte
08.2017 - 11.2019
SPCC
01.2017 - 05.2018
CPCC
08.2016 - 05.2016
Assistant Manager
Autobell
03.2014 - 08.2017
High School Diploma -
Porter Ridge High School
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