Justin Carrington
Raleigh,NC
Overview
11
11
years of professional experience
Work History
Business Solutions Account Rep
Carpenter Technology
2023.07 - Current
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
Key Holder/ Service Professional
Yard House
2022.06 - 2023.06
- Responsible for coaching and developing team members in line with the company’s policies and procedures
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Certified Trainer
Bahama Breeze
2021.11 - 2022.06
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Maintained organization of documents, materials, and equipment.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
Sales Manager
Welfor Medical
2020.09 - 2021.01
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Clerical Officer
National Insurance Board
2018.11 - 2020.08
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
Restaurant Supervisor
Drink Lounge & Bistro
2015.07 - 2015.12
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Customer Service Representative
First Citizens Bank Trinidad
2014.02 - 2014.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Arts - Linguistics
University of The West Indies
Trinidad And Tobago2018-05
Minor in Communication Studies - Humanities
University of The West Indies
Trinidad And Tobago2018-05
Skills
- Customer engagement
- Customer service
- Upselling strategies
- Performance assessment
- Team coordination
- Communications strategies
- Administrative support
- Analytics reporting
Timeline
Business Solutions Account Rep
Carpenter Technology
2023.07 - Current
Key Holder/ Service Professional
Yard House
2022.06 - 2023.06
Certified Trainer
Bahama Breeze
2021.11 - 2022.06
Sales Manager
Welfor Medical
2020.09 - 2021.01
Clerical Officer
National Insurance Board
2018.11 - 2020.08
Restaurant Supervisor
Drink Lounge & Bistro
2015.07 - 2015.12
Customer Service Representative
First Citizens Bank Trinidad
2014.02 - 2014.12
Associate of Arts - Linguistics
University of The West Indies
Minor in Communication Studies - Humanities
University of The West Indies