Justin Black
Monroe,NC
Summary
With over five years of combined experience, I currently serve as an Assistant Project Manager at McFarland Construction and as Co-Owner & Marketing Manager at The Sweet Therapy LLC. My work is driven by a passion for process improvement, new business development, and strong customer relationship management .Across both roles, I focus on building efficient, people-centered solutions-whether streamlining operations within the construction industry or growing a sustainable brand centered on eco-friendly, vegan body care and self-love. I thrive in environments that value innovation, collaboration, and diverse perspectives, and I'm committed to creating meaningful impact that aligns with each organization's culture and mission.
Project management professional prepared to drive project success through effective planning and team coordination. Proven ability to streamline processes and enhance project delivery, ensuring alignment with organizational goals. Known for fostering collaborative environments and adapting to dynamic project requirements.
Efficient Project Manager with solid track record in managing project timelines and budgets, ensuring seamless execution. Successfully coordinated cross-functional teams to deliver projects on schedule and within scope. Demonstrated expertise in resource allocation and risk management.
Experienced with project planning, timeline management, and budget oversight. Utilizes resource allocation skills to ensure project efficiency and risk mitigation. Knowledge of coordinating cross-functional teams to achieve project milestones.
Overview
12
12
years of professional experience
Work History
Assistant Project Manager
McFarland Construction
Charlotte, North Carolina, United States
08.2025 - Current
- Coordinated project timelines and schedules to ensure on-time completion of construction projects.
- Supported project managers in resource allocation and budget management for multiple initiatives.
- Implemented process improvements that enhanced team collaboration and communication across departments.
- Assisted in preparing project documentation, including contracts, reports, and progress updates for stakeholders.
- Monitored project milestones and deliverables to maintain alignment with organizational goals and client expectations.
- Facilitated meetings to discuss project status, address issues, and foster teamwork among diverse groups.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
Co-Owner & Marketing Manager
The Sweet Therapy LLC
Charlotte
09.2020 - Current
- Vegan Body Products for Skin Care & Self Love www.SweetTherapyByJade.com
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Project Engineer II
Gilbane Building Company
Washington, DC, United States
06.2023 - 06.2025
- Analyzed project risks and developed mitigation strategies to minimize impact on deliverables.
- Evaluated contractor performance, providing feedback to optimize construction processes and outcomes.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
Manager, Sales and Customer Support
Ferguson Enterprises
Rockville, Maryland, United States
04.2022 - 06.2023
- Streamlined customer support processes, reducing response times and improving resolution rates.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
Sales Specialist
Peloton Interactive
Bethesda, Maryland
10.2019 - 03.2022
- Commission sales
- Customer service
- Sales pipeline management
- Salesforce
- Direct sales
- B2b sales
- Marketing
- Conducted product demonstrations, showcasing features and benefits to potential clients.
- Established strong relationships with key accounts, driving repeat business and loyalty.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Increased sales revenue by developing and implementing strategic sales plans.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Developed tailored sales strategies to enhance customer engagement and retention.
Athlete
Courtside Basketball Agency
Augusta, GA
08.2015 - 09.2020
- Mentored younger athletes, fostering skill enhancement and teamwork for improved game performance.
- Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
- Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
- Displayed excellent sportsmanship, earning the respect of coaches, teammates, opponents, and officials alike.
- Attended all practices, meetings, and workouts on time.
- Trained extensively 24 hours per week for upcoming competitions to perform at top-level.
- Developed advanced basketball techniques through rigorous training and performance analysis.
Guest Services Specialist
Westin Hotels & Resorts
Alexandria
07.2018 - 08.2019
- Delivered exceptional guest experiences through personalized service and attention to detail.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Trained new staff on customer service protocols, promoting consistent service standards.
- Implemented feedback mechanisms to gather guest insights for continuous improvement initiatives.
- Coordinated special requests and accommodations, enhancing overall guest experience.
- Mentored junior staff in best practices for handling challenging situations with professionalism and poise.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
- Streamlined check-in and check-out processes for an efficient and positive guest experience.
- Built strong relationships with guests, fostering loyalty and repeat business.
- Prepared daily reports on occupancy rates, revenue generation, upcoming reservations, allowing management staff to make informed decisions about pricing strategies or promotions.
- Resolved guest inquiries and concerns efficiently, ensuring satisfaction and loyalty.
Front Desk Manager
Best Western Hotels & Resorts
Grovetown, Georgia
02.2015 - 04.2017
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Trained and mentored staff on customer service best practices and hotel policies.
- Implemented efficient scheduling systems to optimize workforce management and guest services.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to ensure property readiness and cleanliness.
- Analyzed guest feedback to develop strategies for service improvement and operational efficiency.
- Oversaw inventory management of supplies, ensuring adequate stock levels for daily operations.
- Led staff meetings to communicate updates, enhance teamwork, and promote a positive work environment.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Oversaw day-to-day operations of 54 -room hotel with staff of 5 employees.
Security Officer
Universal Protection Svc
Augusta, Georgia, Area
05.2014 - 05.2015
- Monitored premises to ensure safety and security compliance.
- Responded promptly to alarms and emergency situations, ensuring swift resolution.
- Collaborated with law enforcement during incidents, facilitating effective communication.
- Conducted thorough investigations of incidents, documenting findings accurately.
- Maintained detailed logs of daily activities, ensuring accurate record-keeping.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted regular patrols to detect and prevent security breaches.
Education
No Degree - Social Work
Voorhees College
Denmark, SC01-2015
No Degree - Sociology
West Georgia Technical College
Waco, GA01-2011
Skills
- Sales and Marketing
- Computer-Aided Design (CAD)
- Construction Engineering
- Project monitoring
- Scope management
- Client relations
- Meeting coordination
- Schedule management
- Cost control
- Regulatory compliance
Personal Information
Title: Assistant Project Manager
Timeline
Assistant Project Manager
McFarland Construction
08.2025 - Current
Project Engineer II
Gilbane Building Company
06.2023 - 06.2025
Manager, Sales and Customer Support
Ferguson Enterprises
04.2022 - 06.2023
Co-Owner & Marketing Manager
The Sweet Therapy LLC
09.2020 - Current
Sales Specialist
Peloton Interactive
10.2019 - 03.2022
Guest Services Specialist
Westin Hotels & Resorts
07.2018 - 08.2019
Athlete
Courtside Basketball Agency
08.2015 - 09.2020
Front Desk Manager
Best Western Hotels & Resorts
02.2015 - 04.2017
Security Officer
Universal Protection Svc
05.2014 - 05.2015
No Degree - Social Work
Voorhees College
No Degree - Sociology
West Georgia Technical College