Ju'Niya Stallings
Beulaville
Summary
Medical Office Assistant with strong expertise in patient scheduling and electronic medical records management. Proven ability to enhance patient experiences through effective communication and problem-solving skills. Recognized for streamlining referral processes and ensuring timely care while maintaining strict HIPAA compliance. Demonstrated reliability in managing patient records and coordinating healthcare services in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Medical Office Assistant
Atlantic Brain & Spine
Wilmington
2025 - Current
- Greet patients and visitors in person or by phone to establish rapport.
- Register patient accounts efficiently to ensure accurate data management.
- Process outgoing referrals swiftly to facilitate timely patient care.
- Schedule patient appointments to optimize provider time and treatment room utilization.
- Collect and post payments accurately to maintain financial records.
- Notify providers and clinical staff of patient arrivals to ensure seamless workflow.
- Scan medical records into EMR, including paper documents and CD images, for easy access.
- Maintain cleanliness of reception area to create welcoming environment.
Event Coordinator
The Pentecostal Church of God
Norfolk
2022 - 2024
- Executed events including debutantes by coordinating logistics, schedules, and travel arrangements.
- Collaborated with vendors to manage budgets effectively and oversee production of event materials.
- Directed set-up and decoration while overseeing event-day operations for seamless execution.
Customer Service Representative
Conduent
Chesapeake
2021 - 2024
- Addressed customer inquiries with professionalism, providing effective solutions and maintaining accurate documentation.
- Conducted training on business operations and customer service best practices.
- Exhibited strong time management skills while supporting company objectives and promotional activities.
Education
Associate of Science - Biomedical Science/Biology
Tidewater Community College
Norfolk, VA05.2023
High School Diploma -
Granby High School
Norfolk, VA06-2020
Cape Fear Community College
Wilmington, NCSkills
- Customer service and client relations
- Electronic medical records management
- Patient scheduling and coordination
- Insurance verification processes
- Data entry accuracy
- Referral processing and management
- Patient relationship management
- Financial record maintenance
- Compliance knowledge and adherence
- Effective communication skills
- Problem-solving and conflict resolution
- Time management and prioritization
- Team collaboration and support
- Medical reception duties
- HIPAA regulations compliance
- Medical terminology proficiency
- Report preparation skills
- Records management expertise
- Co-pay collection processes
- Accounting and financial oversight
- Patient demographics understanding
- Payment collection and processing skills
- Accounts receivable management
- Multitasking and organizational skills
- Healthcare coding knowledge
- Phone and email etiquette proficiency
- Attention to detail in tasks
Leadership Attributes
Highly driven, adaptable, and solution-focused professional recognized for maintaining composure under pressure while delivering results.
Timeline
Medical Office Assistant
Atlantic Brain & Spine
2025 - Current
Event Coordinator
The Pentecostal Church of God
2022 - 2024
Customer Service Representative
Conduent
2021 - 2024
Associate of Science - Biomedical Science/Biology
Tidewater Community College
High School Diploma -
Granby High School
Cape Fear Community College