Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julissa Valencia

Fayetteville

Summary

Developed strong leadership and customer service skills in high-volume, fast-paced restaurant setting, transitioning to a new field. Demonstrating effective communication and team management abilities, ensuring smooth operations and high customer satisfaction. Ready to apply these transferrable skills to different challenges and opportunities.

Overview

3
3
years of professional experience

Work History

Lead Server

IHOP
06.2024 - 06.2025
  • Managed high volume dining periods (12h) with effective time management and strong multitasking abilities.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated strong relationships, generating a flow of regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.

Front Desk Receptionist

Days Inn Hotel
09.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

High School Diploma -

Fayetteville Technical Community College
Fayetteville, NC
06-2028

Skills

  • Problem-solving
  • Compliance standards
  • Conflict management
  • Team leadership
  • Customer service
  • Verbal and written communication
  • Positive and friendly attitude
  • Operational efficiency
  • Relationship management

Languages

Spanish
Native or Bilingual
Korean
Limited Working
ASL
Limited Working

Timeline

Lead Server

IHOP
06.2024 - 06.2025

Front Desk Receptionist

Days Inn Hotel
09.2022 - 04.2023

High School Diploma -

Fayetteville Technical Community College

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Julissa Valencia