Juliette Sarmiento Marquez
Front Desk Coordinator
Wilmington,NC
Summary
Dynamic and customer-focused professional with extensive experience as a Host at Casa Encanto, excelling in guest relations and reservations management. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in team collaboration and adept at handling high-pressure situations, ensuring seamless operations and a welcoming atmosphere.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Host
Casa Encanto
04.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Cleaning Contractor
Dust to Sparkles
01.2021 - Current
- Proactively identified potential issues in properties that required special attention or additional services.
- Upheld a professional appearance at all times while representing the company on job sites.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
Host
Tequila Comida Y Cantina
06.2021 - 03.2025
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Electrician
Cape Fear Community College
Wilmington, North Carolina, NC 05.2001 -
High School Diploma -
John T. Hoggard Highschool
Wilmington, NC06-2025
Skills
- Team collaboration
- Foreign language skills
- Guest relations
- Customer service
- Telephone reception
- Reservations management
Timeline
Host
Casa Encanto
04.2025 - Current
Host
Tequila Comida Y Cantina
06.2021 - 03.2025
Cleaning Contractor
Dust to Sparkles
01.2021 - Current
Bachelor of Science - Electrician
Cape Fear Community College
05.2001 -
High School Diploma -
John T. Hoggard Highschool