Julie Tonon

Customer Service Representative/Manager, Summers 2021-2024.

Led and mentored a team of customer service representatives, providing guidance, training, and support to ensure exceptional service delivery.

Developed and implemented customer service policies, procedures, and standards to enhance the customer experience, and streamline operations.

Monitored customer service performance metrics (response times, resolution rates, satisfaction scores) and identified areas for improvement.

Handled escalated customer inquiries, complaints, and issues, resolving them promptly and effectively.

Collaborated with sales, marketing, and operations to address customer needs, and improve overall business performance.

• Manage Clinic's instagram page, including editing videos, editing posts, engaging with other similar accounting's, creating content.
• Learned how to edit videos in iMovie, CapCut, and Final Cut Pro.
• Used Canva to design logo for the clinic, create flyers, and brochures.
• Shadow Physical Therapists, take measurements, assist physical therapist's needs.
• Work the front desk, take calls, greet patients in and check patients out.
• Skills developed: Gaining Knowledge in new Technology, Content Creation, Communication, Data Analysis, Adaptability, Engaging Content, Visual Design, Content Scheduling, Customer Service, Strategic Planning, Collaboration, Teamwork, Creativity, Problem- Solving, Compassion, Anatomy&Physiology.

• Worked with a young boy who had cerebral palsy as a caregiver.
• Shadowed Physical Therapists & Occupational Therapists and taking notes to enforce exercises at home.
• Creating an organized plan for his stretches and exercises.
• Assisting with daily tasks like cutting foot, shoe tying, and biking.
• Skills developed: Patience, Organization, Routine, Effective Communication, Creativity, Problem-Solving, Empathy, Physical Stamina, Observation, Positivity.

• Responsibilities: Using organizational skills to assign tables to waiters equally, greeting customers in and out of the restaurant, kindly seating customers at their tables, taking phone calls, managing reservations, assisting waiters with cleaning up tables, preparing supplies at the front of house for the next day, taking feedback from other employees in the restaurant and adjusting as needed, attending team meetings.
• Skills developed: Customer service, Communication, Detail-oriented, Multitasking, Time Management, Teamwork, Organization, Active Listening, Interpersonal Communication, Positivity.