Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julie Ipock

Vanceboro

Summary

Dynamic and detail-oriented professional with extensive experience at Goshen Medical Center, excelling in patient scheduling and insurance verification. Proven ability to maintain HIPAA compliance while enhancing office organization and communication. Skilled in electronic filing and adept at managing multi-line phone systems, ensuring exceptional service and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Goshen Medical Center
Newbern
08.2024 - Current
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered phones promptly and directed calls appropriately.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Greeted and checked in patients, updating patient information in computer system.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered insurance, demographics and health history into patient database.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Processed patient payments and scanned identification and insurance cards.
  • Checked patients in and out for appointments and collected co-payments.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Restaurant Owner

MyFamily5dbaMama's Pizza
Vanceboro
08.2008 - 04.2011
  • Developed menus that featured local ingredients while meeting customer demands.
  • Coordinated catering services when requested by customers.
  • Established standards for quality control, customer service, health and safety regulations.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Interviewed potential hires for front-of-house positions, such as servers and bartenders.
  • Maintained relationships with suppliers and distributors in order to secure the best deals on orders placed.
  • Created promotions and special events to attract customers and boost sales.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Managed cash flow by setting budgets for expenses such as labor costs, food costs, ensuring timely payment of bills and taxes, as well as monitoring accounts receivable and payable records.
  • Evaluated the performance of employees regularly through performance reviews, coaching sessions, and feedback from customers.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Optimized profits by controlling food, beverage and labor costs.
  • Negotiated contracts with vendors for food, equipment and supplies.

Receptionist

MidSouth Golf
Newbern
05.2001 - 06.2005
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Assisted with special projects assigned by management when required.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Compiled data from various sources into organized reports for management review.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Greeted visitors and provided them with assistance.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Scheduled appointments for clients, customers, and other visitors.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Updated and recorded customer or client information to maintain accounts.
  • Sorted incoming mail and directed to correct personnel each day.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

Education

Medical Office Administration - Billing And Coding

Craven Community College
New Bern, NC
12-2022

GED -

Craven Community College
New Bern
03-2012

Skills

  • Patient scheduling and insurance verification
  • Electronic filing and medical record management
  • HIPAA compliance
  • Multi-line phone management
  • Appointment confirmation
  • Payment processing
  • Telephone etiquette
  • File management
  • Proficient in CloudCraft and AllScripts
  • Office organization
  • Scheduling appointments

Certification

  • CPR Certified

Timeline

Front Desk Receptionist

Goshen Medical Center
08.2024 - Current

Restaurant Owner

MyFamily5dbaMama's Pizza
08.2008 - 04.2011

Receptionist

MidSouth Golf
05.2001 - 06.2005

Medical Office Administration - Billing And Coding

Craven Community College

GED -

Craven Community College

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Julie Ipock