Dynamic team manager with expertise in performance coaching, employee scheduling, and staff development. Proven track record in enhancing service delivery and operational efficiency through effective decision-making and problem-solving.
Overview
2022
2022
years of professional experience
Work History
Team Manager
VIA Health Partners - Lincoln County (previously HPCCR)
Lincolnton, NC
01.2010 - 10.2021
Led team in implementing patient care initiatives, enhancing service delivery and operational efficiency.
Developed training programs for staff, promoting skill advancement and improving team performance outcomes.
Streamlined communication processes between departments, ensuring timely information flow and collaboration.
Managed scheduling and resource allocation, optimizing workforce utilization to meet operational demands.
Conducted performance evaluations, providing constructive feedback to foster professional growth among team members.
Analyzed workflow processes, identifying areas for improvement to increase productivity and reduce errors.
Facilitated regular team meetings to align goals, discuss challenges, and celebrate achievements collectively.
Cultivated relationships with community partners to enhance service offerings and expand outreach initiatives.
Led employee relations through effective communication, coaching, training, and development.
Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
After Hours Nurse
VIA Health Partners - Lincoln (previously HPCCR)
Lincolnton, NC
2005 - 2010
Administered medications and monitored patient responses to ensure safety and efficacy.
Collaborated with interdisciplinary teams to develop individualized care plans for patients.
Educated patients and families on health management, promoting adherence to treatment protocols.
Assisted in managing patient records using electronic health record systems for accuracy and compliance.
Implemented infection control protocols, enhancing patient safety and reducing hospital-acquired infections.
Led quality improvement initiatives focused on enhancing patient care outcomes and operational efficiency.
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed routine wound care and dressing changes on schedule.
Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
Associate of Science - Nursing
Pensacola State College
Pensacola, FL
Skills
Customer focus
Employee scheduling
Influencing skills
Staff development
Performance coaching
Documentation and reporting
Professional and courteous
Decision-making
Time management
Problem-solving
Timeline
Team Manager
VIA Health Partners - Lincoln County (previously HPCCR)