Julie Cortez
Elkin,NC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowe's Home Improvement
10.2023 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Crew Member
McDonald's
03.2021 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate Degree in Nursing - LPN-ADN
Surry Community College
630 S Main St, Dobson08.2027
High School Diploma -
Elkin High School
06.2023
Skills
- Information Security
- Data Entry
- Account updating
- Data Collection
- Customer Service
- Active listening
- Critical thinking
- Microsoft Excel
Certification
Medical Office Administration
Extra-Curricular Activities
BETA Club
Tennis All-Conference
Soccer All-Conference
Awards
- National Honor Society
- BETA Club
- AB Honor Roll
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Lowe's Home Improvement
10.2023 - Current
Crew Member
McDonald's
03.2021 - 07.2023
Associate Degree in Nursing - LPN-ADN
Surry Community College
High School Diploma -
Elkin High School
Medical Office Administration
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Connor MitchellConnor Mitchell
Fulfillment Team Lead at Lowe's Home ImprovementFulfillment Team Lead at Lowe's Home Improvement
Cristal GerstnerCristal Gerstner
Operations Assistant Manager at Lowe's Home ImprovementOperations Assistant Manager at Lowe's Home Improvement