Julie Cook
Raleigh
Summary
Dedicated server with proven skills in customer service, cash handling, and food safety compliance. Committed to enhancing guest experiences and ensuring operational efficiency.
Overview
2
2
years of professional experience
Work History
Server/Key Holder
IHOP
Asheboro
01.2026 - 04.2026
- Delivered exceptional customer service to elevate dining experiences and foster repeat visits.
- Delivered outstanding customer service to enhance guest experiences.
- Welcomed customers, addressed inquiries, and recommended specials to drive sales and enhance guest satisfaction.
- Addressed customer inquiries and resolved concerns promptly.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Supported team members during busy service periods for efficiency.
- Collaborated with kitchen staff to ensure timely food delivery.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed money transactions accurately, ensuring compliance with cash handling procedures for financial integrity.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Assisted in general housekeeping to maintain store image.
Server
Sunny's Diner
Raleigh
01.2024 - 01.2025
- Welcomed guests at entrance and presented menus to enhance customer experience.
- Delivered food orders promptly and courteously.
- Operated POS terminals for accurate order input, bill splitting, and total calculations.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to maintain a welcoming and hygienic dining environment.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Some College (No Degree) - English Language and Literature
Greensboro College
Greensboro, NCSkills
- Point of sale operations
- Cash handling procedures
- Order coordination
- Sanitation practices
- Customer service
- Time management
- Team collaboration
- Effective communication
- Reliability
- Front end operations
- Opening and closing coordination
Timeline
Server/Key Holder
IHOP
01.2026 - 04.2026
Server
Sunny's Diner
01.2024 - 01.2025
Some College (No Degree) - English Language and Literature
Greensboro College