Julianys Gonzalez-Delgado
Charlotte
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist/Administrative Assistant
Nova/Nelson Mullins
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained inventory of office supplies and placed orders.
Chiropractic Assistant
Chiropractic Office
08.2023 - 03.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Increased patient retention through exceptional customer service and follow-up communications.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Host
Dandelion Market
01.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Dog Grooming Assistant
QC Canine
11.2022 - 01.2023
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Mentored junior grooming assistants, offering guidance on techniques and providing constructive feedback to enhance their skills development.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
- Contributed to increased client retention through personalized interactions with pet owners during appointments.
- Improved customer satisfaction by providing compassionate and efficient grooming services for various dog breeds.
- Helped develop customized grooming plans for individual dogs based on breed, size, coat condition, and owner preferences.
- Ensured all tools were properly sanitized between uses to maintain strict hygiene standards required within the industry.
- Managed inventory of grooming supplies, ordering new products as needed to maintain optimal stock levels for uninterrupted service delivery.
- Demonstrated excellent communication skills when discussing specific grooming needs with pet owners before each appointment.
- Helped create a positive work environment by actively participating in team meetings and contributing to discussions about best practices and new ideas.
- Developed strong rapport with returning clients by remembering pet names and preferred grooming styles from previous visits.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Reset procedure rooms between appointments and disinfected equipment.
Medical Assistant
Coastal Obstetrics & Gynrcology
08.2022 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Operations Specialist
US Navy
08.2019 - 08.2022
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Maintained database systems to track and analyze operational data.
- Helped maintain and operate ships radars.
- Updated all ships logs and operations logs.
- Worked directly with higher ups to ensure ships safety in port and underway.
Dog Daycare Attendant
Dogtopia
07.2022 - 07.2022
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Exercised animals regularly with walks and rigorous play activities.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
- Promoted physical activity in pets by leading daily exercise routines tailored to individual fitness levels and energy requirements.
- Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
- Streamlined check-in and check-out process, making it more efficient for both staff and pet owners.
- Adapted to each dog's unique needs and personality, ensuring tailored approach to care that maximized comfort and happiness.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Reset procedure rooms between appointments and disinfected equipment.
Education
High School Diploma -
York Comprehensive High School
York, SC07.2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Administrative support
- Office administration
- Professional demeanor
- Problem-solving
- Word processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
Nova/Nelson Mullins
04.2024 - Current
Chiropractic Assistant
Chiropractic Office
08.2023 - 03.2024
Host
Dandelion Market
01.2023 - 08.2023
Dog Grooming Assistant
QC Canine
11.2022 - 01.2023
Medical Assistant
Coastal Obstetrics & Gynrcology
08.2022 - 09.2022
Dog Daycare Attendant
Dogtopia
07.2022 - 07.2022
Operations Specialist
US Navy
08.2019 - 08.2022
High School Diploma -
York Comprehensive High School
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