Juliana Martinez
Charlotte
Summary
Eligibility specialist with extensive experience in enrollment and program services. Known for fair and respectful interactions, providing exceptional service in both English and Spanish. Proven ability to efficiently complete tasks in diverse environments while maintaining a clean and organized workspace. Committed to contributing positively to a dynamic team and tackling new challenges in an office setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Eligibility Specialist II: Work First and Medicaid
Mecklenburg County
charlotte
03.2025 - Current
- Assessed client eligibility for assistance programs, ensuring access to necessary services.
- Reviewed documentation for compliance with policies, contributing to program integrity.
- Maintained accurate records in electronic case management systems to support efficient case processing.
Eligibility Specialist l : Medicaid
Mecklenburg County
Charlotte
05.2022 - 02.2025
- Evaluated client eligibility for assistance programs according to state guidelines.
- Conducted applicant interviews to clarify benefits process and identify suitable programs.
- Explained eligibility details and affordability options to patients with kindness and respect.
Retail Sales Associate
Bath and Body Works, Limited Brands
Charlotte
08.2021 - 06.2024
- Answered questions about promotions and resolved customer issues, fostering a positive shopping experience in line with store policies.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Processed merchandise returns and exchanges, ensuring customer satisfaction through timely refunds, trades, and store credit.
- Maintained and organized store displays, improving product visibility and facilitating efficient product location for customers.
Caseworker Training
Central Piedmont Community College
Charlotte
01.2021 - 12.2021
- Monitored and documented health and wellbeing status updates for each child under care or assessment to ensure comprehensive support.
- Trained in Human services specialists to help people determine if they are eligible for benefits such as Food and Nutrition Services, Work First Family Assistance, and Medicaid.
- Developed essential skills for ongoing professional growth in human services.
- Utilized NC FAST computer application to manage case data effectively.
- Conducted client interviews to assess needs and deliver tailored support services.
- Acquired essential skills for professional development.
- Practiced keyboarding skills for efficient data entry.
Customer Service Representative
Harris Teeter
Charlotte
10.2019 - 08.2021
- Provided outstanding service to customers by attending closely to concerns and developing solutions.
- Delivered friendly, knowledgeable service for routine inquiries and resolved service complaints.
- Assisted customers with account payments and established payment plans to enhance financial management.
- Documented customer interactions to effectively track requests, issues, and resolutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NCSome College (No Degree) - Social Work
University of North Carolina At Charlotte
Charlotte, NC03-2026
Skills
- Eligibility Assessment
- Policy adherence
- Customer Service
- Problem-Solving
- Time Management
- Microsoft Office proficiency
- Product Knowledge
- Inventory Management
- Returns and Exchanges
Certification
- TestOut Office Pro Certification, 2021
- NC FAST Caseworker Training Certification, 2021
Languages
Native/ Bilingual, Native/ Bilingual
Timeline
Eligibility Specialist II: Work First and Medicaid
Mecklenburg County
03.2025 - Current
Eligibility Specialist l : Medicaid
Mecklenburg County
05.2022 - 02.2025
Retail Sales Associate
Bath and Body Works, Limited Brands
08.2021 - 06.2024
Caseworker Training
Central Piedmont Community College
01.2021 - 12.2021
Customer Service Representative
Harris Teeter
10.2019 - 08.2021
Associate of Arts -
Central Piedmont Community College
Some College (No Degree) - Social Work
University of North Carolina At Charlotte