Juliana Guinn
Elevance Health
Nebo
1
Certification
8
years of professional experience
Successful at helping clients unravel physical, mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration and management with passion for leaving positive impact on patients' lives.
Work History
Manager of Care Management
1 Year 2 Months- Implemented care coordination strategies for complex populations, improving continuity across medical and behavioral services.
- Directed care management operations across multidisciplinary teams, aligning workflows with health plan quality standards.
- Oversaw utilization management reviews, supporting timely care decisions and appropriate service authorization.
- Partnered with clinical leaders to refine case management processes and strengthen member outreach practices.
- Monitored program compliance with regulatory requirements, accreditation expectations, and internal care management policies.
- Evaluated performance trends to identify process gaps and improve efficiency across care management functions.
- Collaborated with network and community partners to support transitions of care and reduce avoidable service disruptions.
- Partnered with external agencies to facilitate seamless transitions of care for patients requiring additional support services post discharge.
- Conducted regular staff meetings focused on quality improvement initiatives, fostering a culture of accountability and continuous learning.
- Led a team of care managers, providing guidance, mentorship, and professional development opportunities to ensure optimal performance levels.
PRIMARY THERAPIST
6 Months- Interacted with insurance companies on a regular basis, ensuring that patients had adequate coverage for services.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Facilitated group sessions with 16 people and encouraged participants to share stories in a safe, confidential environment.
- Maintained constant knowledge of mental health diagnoses through education, research, and trainings to provide the most effective patient care.
- Facilitated group sessions with 16 people and encouraged participants to share stories in safe, confidential environment.
- Tracked progress according to goals for interventions.
- Counseled individuals, groups, and families to identify problems, navigate crisis situations, and create actionable plans.
- Interacted with insurance companies on regular basis, ensuring that patients had adequate coverage for services.
- Assisted in supervising direct care staff on their daily tasks in the community along with facilitating in service trainings.
FAMILY THERAPIST
1 Year 6 Months- Family Therapist for Foothills at Red Oak Recovery; working with the families who have students at Foothills for residential treatment for substance use
- Collaborated with parents to develop healthy parenting strategies and boundaries, plan for discharge, process emotions during treatment, and deliver psycho-education.
- Work with the parents to establish healthy parenting strategies and boundaries, appropriately plan for discharge, processing emotions that come up during the treatment process, and teaching psycho-education.
- Mediated conflicts within families to clarify and resolve underlying issues.
- Conduct clinical groups with students on campus weekly
- Facilitated conflict resolution sessions to address family issues within families to clarify and resolve underlying issues.
- Conducted intake and needs assessments to establish therapeutic goals and build professional relationships with clients.
- Supervised direct care staff on daily tasks in the community and facilitated in-service trainings.
OUTPATIENT CLINICIAN
1 Year 1 Month- Child and Adolescent mental health counselor for McDowell and Mitchell Counties
- Facilitated client progress towards mental health goals through tailored family therapy, individualized modalities, and community coordination
- Also completed comprehensive clinical assessments, treatment plans, participate in child/family team meetings, and coordinated medication management
TELEHEALTH OUTPATIENT CLINICIAN
1 Year 6 Months- Telehealth clinician, serving all ages and populations
- Completed initial assessments for individuals, guiding clients to define treatment goals
- Assisted individual in therapy sessions on working toward their preferred outcome in therapy by utilizing multiple modalities
BEHAVIORAL HEALTH QUALIFIED PROFESSIONAL
2 Years 2 Months- Supported individuals in completing person-centered plan goals and provided 24/7 on-call crisis management services.
- Developed and completed person-centered plans, facilitated Child/Family Team meetings, and conducted family therapy sessions to enhance family dynamics
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
EARLY INTERVENTION SPECIALIST
1 Year- Assisted clients in developing essential skills ages 0-3 on learning new skills
- Implemented strategies for clients to foster positive behaviors, improve feeding techniques, enhance mobility, and advance speech development
- Traveled to daycares and homes across Burke, McDowell, Caldwell, and Catawba counties to provide tailored support for clients
- Traveled to multiple daycares and homes to support clients in Burke, McDowell, Caldwell, and Catawba counties
Education
Master of Science - Clinical Mental Health Counseling
Bachelor of Arts - Psychology And Human Services
Skills
Client management
Compliance requirements
Quality improvement
Treatment plans
Client coordination
Regulatory compliance
Substance use counseling
Clinical oversight
Individual therapy
Family therapy
Stakeholder engagement
Crisis management
Quality assurance
Clinical management
Team leadership
Certification
Licensed LMCH, Licensed LCAS, EMDR Trained
Timeline
Manager of Care Management
Elevance Health
08.2025 - CurrentRead More
PRIMARY THERAPIST
Foothills at Red Oak Recovery
02.2025 - 08.2025Read More
FAMILY THERAPIST
Foothills at Red Oak Recovery
08.2023 - 02.2025Read More
OUTPATIENT CLINICIAN
RHA Health Services
06.2022 - 07.2023Read More
TELEHEALTH OUTPATIENT CLINICIAN
Spring Lake Counseling
01.2022 - 07.2023Read More
BEHAVIORAL HEALTH QUALIFIED PROFESSIONAL
RHA Health Services
04.2020 - 06.2022Read More
EARLY INTERVENTION SPECIALIST
Universal MH/DD/SAS
01.2019 - 01.2020Read More
Montreat College
Bachelor of Arts from Psychology And Human Services
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Montreat College
Master of Science from Clinical Mental Health Counseling
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