Julian Perez
Sylva
Summary
Detail-oriented Asset Protection Investigator with a strong focus on theft investigation, loss prevention strategies, and surveillance monitoring. Proven ability to enhance security and foster a safe shopping environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asset Protection Investigator
Walmart
Sylva
08.2024 - 01.2026
- Conducted thorough investigations of theft and fraud incidents in retail environments, ensuring security and loss prevention.
- Ascertained, investigated, and alleviated internal and external theft and fraud.
- Analyzed surveillance footage to identify suspicious activities within the store.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
- Collaborated with law enforcement to address security concerns and incidents.
- Developed and implemented loss prevention strategies across various departments.
- Trained staff on asset protection procedures and safety protocols.
- Monitored employee behavior to prevent internal theft and misconduct.
- Interviewed individuals suspected of external theft or shoplifting.
- Prepared comprehensive reports detailing investigation findings and actionable recommendations for future prevention.
- Ensured safety of associates, customers, and merchandise, fostering a secure shopping environment.
- Participated in apprehending shoplifting suspects to prevent theft in the store.
Hardlines Associate
Walmart
Sylva
01.2024 - 08.2024
- Stocked shelves with merchandise to enhance product visibility and accessibility.
- Executed markdowns on products to align pricing with company strategies.
- Addressed customer inquiries and resolved issues promptly.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Resolved customer complaints to maintain satisfaction and foster repeat business.
Shift Leader
Dunkin
Sylva
02.2021 - 11.2023
- Supervised team members during busy shifts to maintain high service levels.
- Trained new employees on store procedures and customer service standards to enhance team readiness.
- Implemented daily cleaning routines to uphold health and safety standards.
- Monitored cash handling procedures for accuracy and security compliance.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated tasks to employees and monitored completion to ensure operational effectiveness.
Crew Member
Dunkin
Sylva
05.2020 - 02.2021
- Delivered exceptional customer service in fast-paced environments, enhancing customer satisfaction.
- Operated kitchen equipment for efficient food preparation.
- Executed accurate cash register transactions with efficiency.
- Collaborated with coworkers to manage high-volume demand during peak hours, ensuring timely service.
Education
High School Diploma -
Smoky Mountain High School
Sylva, NC06-2021
Skills
- Theft investigation
- Loss prevention strategies
- Surveillance monitoring
- CCTV operation
- Incident reporting
- Problem solving
- Supervisor and manager experience
- Team leadership
- Bilingual
- Communication skills
- Organized retail crime prevention
Certification
AP09 Certified
Accomplishments
Employee of the Year, Dunkin 2021
Languages
Spanish
Professional
Timeline
Asset Protection Investigator
Walmart
08.2024 - 01.2026
Hardlines Associate
Walmart
01.2024 - 08.2024
Shift Leader
Dunkin
02.2021 - 11.2023
Crew Member
Dunkin
05.2020 - 02.2021
High School Diploma -
Smoky Mountain High School