Julia Williams
Roanoke Rapids
Summary
Detail-oriented Front Desk Agent skilled in customer service and problem resolution. Enhances guest experiences through effective communication and collaboration. Manages check-in and check-out processes efficiently while fostering positive relationships with guests and colleagues.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Sevva Hospitality LLC
Garysburg
07.2022 - 12.2023
- Provided exceptional customer service at front desk, greeting guests warmly.
- Managed check-in and check-out processes efficiently for all guests.
- Responded to phone inquiries, providing accurate information and ensuring timely follow-up with staff.
- Maintained cleanliness of front desk area at all times.
- Collaborated with colleagues to enhance daily guest experiences.
- Maintained accurate records of guest transactions and room availability to support seamless operations.
- Computed bills, collected payments, and processed changes for guests.
- Prepared continental breakfast, ensuring readiness of coffee and tea supplies for guest satisfaction.
Office Assistant
All In 1 Tax Solution
Roanoke Rapids
01.2017 - 04.2023
- Managed front desk operations and greeted clients with professionalism.
- Coordinated appointment schedules, ensuring timely communication with clients.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Supported team members by providing administrative assistance as needed.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, managing calendars, scheduling appointments, preparing reports, and maintaining accurate records.
- Delivered customer service by addressing inquiries and resolving issues to enhance client satisfaction.
- Managed inventory of office supplies and placed timely orders.
- Sorted and filed records of office activities and business transactions in an organized manner to ensure easy retrieval.
- Organized and scheduled meetings and appointments for management.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Inventoried and ordered materials, supplies and services.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Herndon, VA03-2029
Associate of Arts - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Check-in and Check-out procedures
- Guest services
- Reservations
- Guest accommodations
- Cash handling
- Nightly audits
- Time management
- Office administration
- Appointment scheduling
- Record keeping
- Clerical duties
- Office management
- Hospitality services
- Teamwork and collaboration
- Team collaboration
- Problem resolution
- Analytical problem solving
- Verbal communication
- Oral and written communications
- Administrative skills
- Listening skills
- Mail and packages
- Teamwork and collaboration
- Check-in and Check-out procedures
Accomplishments
Became a member of Phi Theta Kappa International Honor Society
Timeline
Front Desk Agent
Sevva Hospitality LLC
07.2022 - 12.2023
Office Assistant
All In 1 Tax Solution
01.2017 - 04.2023
Bachelor of Arts - Business Administration And Management
Strayer University
Associate of Arts - Business Administration
Southern New Hampshire University