JULIA WILLIAMS
Swannanoa
Summary
Efficient Telecommunicator known for high productivity and capability to complete tasks swiftly. Possess specialized skills in emergency response coordination, clear and effective communication, and accurate data entry. Excel in stressful situations by leveraging strong problem-solving abilities, empathy, and teamwork to ensure optimal outcomes.
Overview
21
21
years of professional experience
Work History
Telecommunicator
Buncombe County Public Safety Communications
Asheville
12.2022 - Current
- Operated multi-line phone systems to manage incoming emergency calls.
- Processed and prioritized calls based on urgency and nature of incidents.
- Coordinated with first responders to relay critical information efficiently.
- Assisted in training new telecommunicators on procedures and protocols.
- Communicated effectively with diverse populations during high-stress situations.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
- Provided pre-arrival instructions to callers regarding medical emergencies until paramedics arrived at the scene.
Veterinary Technician
Junaluska Animal Hospital *
Waynesville
03.2021 - 12.2022
- Managed medical records and ensured accurate documentation of treatments.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
Security Officer
The Biltmore Company
Asheville
05.2013 - 07.2014
- Monitored an authorized both entrance and departures of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Correctional Officer
North Carolina Department of Public Safety
Waynesville
01.2010 - 11.2011
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Searched the building and grounds, living quarters and work areas for contraband.
- Made rounds at specified intervals.
Office Manager
Papa's Garage
Asheville
04.2005 - 01.2010
- Oversaw inventory, office, and garage supply purchases.
- Oversaw daily office operations for staff of 3-5 employees.
- Prepared and distributed payroll for a staff of 3-5 employees.
- Completed and mailed bills, contracts, policies, invoices and checks.
Education
Bachelor of Science - Legal Studies
South College
Asheville, NCAssociates In Emergency Medicine - Emergency Medicine
AB Tech
Asheville, NCSkills
- Microsoft Office expertise
- Organizational skills
- Documentation expertise
- Excellent multi-tasking ability
- Deadline driven
- CJLEADS
- APCO Telecommunications Certified
- APCO CTO Certified
- EMD and EPD Certified
- DCI Modules 1,2,3, and 6
- Legal background
- Knowledge of both state and local laws
- Team coordination
- Customer service
- Conflict resolution
- Attention to detail
- Active listening
- Information gathering
- Law enforcement procedures
Timeline
Telecommunicator
Buncombe County Public Safety Communications
12.2022 - Current
Veterinary Technician
Junaluska Animal Hospital *
03.2021 - 12.2022
Security Officer
The Biltmore Company
05.2013 - 07.2014
Correctional Officer
North Carolina Department of Public Safety
01.2010 - 11.2011
Office Manager
Papa's Garage
04.2005 - 01.2010
Bachelor of Science - Legal Studies
South College
Associates In Emergency Medicine - Emergency Medicine
AB Tech