Julia Peterson
Murphy,NC
Summary
Accomplished Laboratory Manager with a proven track record at Cherokee County Health Department, enhancing lab efficiency and quality through stringent quality controls and effective staff training. Skilled in instrument calibration and employee supervision, I significantly improved productivity and compliance. Expert in fostering team collaboration and streamlining processes to exceed operational goals. Detail-oriented Laboratory Manager highly effective at keeping laboratories running smoothly and efficiently. Knowledgeable about managing supplies, equipment, and facilities. Pursuing new professional challenges with the opportunity to make a positive impact on laboratory operations and research success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner
Alpha Precision Soil Science, PLLC
08.2024 - Current
- Managed financial planning, budgeting, and forecasting to ensure sustainable business growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Generated revenues yearly and effectively capitalized on industry growth.
Laboratory Manager
Cherokee County Health Department
08.2005 - 07.2024
- Set and oversaw quality assurance guidelines for laboratory work.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Resolved issues with product development from inception through post-commercialization processes.
- Trained staff, scheduled work hours and assigned projects for three person work group.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Phlebotomist
Murphy Medical Center
07.2003 - 08.2005
- Monitored patients for reactions and verified sample quality.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Education
No Degree - Nursing
Tri-County Community College
Murphy, NCSkills
- Hazardous waste management
- Instrument Calibration
- Sample Processing
- Laboratory Management
- Quality controls
- Standard Operating Procedures
- Employee Supervision
- Laboratory work competency
- Procedure Monitoring
- Cell Culture
- Equipment Maintenance
- Lab equipment maintenance
- Environmental Monitoring
- Equipment management
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Staff management
- Administrative oversight
- Contract management
- Financial planning
- Budget development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of three staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Oversaw team of three phlebotomists in lab processing over 100 samples daily.
- Educated over 50 phlebotomy students on venipuncture and capillary puncture techniques.
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Certification
CPR and first aid certified.
Timeline
Owner
Alpha Precision Soil Science, PLLC
08.2024 - Current
Laboratory Manager
Cherokee County Health Department
08.2005 - 07.2024
Phlebotomist
Murphy Medical Center
07.2003 - 08.2005
No Degree - Nursing
Tri-County Community College
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