Julia Duffy

Youngsville

Summary

Dedicated customer service professional with a strong focus on problem-solving and team collaboration. Proven ability to handle customer complaints with empathy, ensuring satisfaction and loyalty.

Overview

years of professional experience

Work History

Customer-Facing Service Professional — Food & Beve

Hibernian Irish Pub

Raleigh

04.2021 - Current

Collaborated with team members to ensure efficient service delivery.
Participated in training sessions to learn new service techniques.
Kept abreast of current promotional events and discounts available to customers.
Maintained up-to-date knowledge of product information, pricing, promotions, inventory availability, and special orders.
Supported inventory management by restocking supplies as needed.
Followed safety protocols while managing food preparation tasks.
Handled customer complaints with empathy and professionalism.
Maintained cleanliness and organization in service areas.
Completed paperwork related to sales transactions in an accurate manner.
Maintained positive working relationship with fellow staff and management.

Food & Beverage Server

East Coast Wings

Wake Forest

01.2020 - 03.2021

Provided excellent customer service while taking food and drink orders.
Maintained cleanliness and organization of dining area and service stations.
Collaborated with kitchen staff to ensure timely food delivery.
Assisted customers with menu selections and special requests.
Processed payments accurately using point-of-sale system.
Handled customer complaints professionally to enhance satisfaction.
Completed opening and closing checklists to ensure smooth restaurant operations.
Assisted other servers as needed during peak periods or when short-staffed.

Education

Bachelor of Science - Public Health

East Carolina University

Greenville, North Carolina, NC

12.2025

Skills

Customer service
Team collaboration
Inventory management

Food safety protocols
Time management
Effective communication

Affiliations

Volleyball Captain, Raleigh Volleyball 2021-2022

Timeline

Customer-Facing Service Professional — Food & Beve

Hibernian Irish Pub

04.2021 - Current

Food & Beverage Server

East Coast Wings

01.2020 - 03.2021

Bachelor of Science - Public Health

East Carolina University

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