Julia Dowell
Waxhaw
Summary
I am dynamic leader with a proven track record at Apotheca, I excel in relationship building and strategic planning. Spearheaded initiatives that significantly enhanced sales revenue and team performance. Expert in customer service and inventory management, I foster professional development and drive excellence across operations.
Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques. Ready to use and develop leadership and analytical skills in a higher management role.
Overview
6
6
years of professional experience
Work History
Sales Associate
Apotheca
05.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Manager
Apotheca
02.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Sous Chef
Emmets Social Table
04.2019 - 11.2022
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
Team Lead
Community Outreach Group
04.2021 - 09.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Parkwood Highschsool
Waxhaw, NC05-2015
Skills
- Relationship building
- Customer service
- Team leadership
- Customer focus
- Inventory management
- Quality control
- Performance improvement
- Complaint resolution
- Employee training
- Task delegation
- Strategic planning
Timeline
Sales Manager
Apotheca
02.2024 - Current
Sales Associate
Apotheca
05.2023 - 02.2024
Team Lead
Community Outreach Group
04.2021 - 09.2021
Sous Chef
Emmets Social Table
04.2019 - 11.2022
High School Diploma -
Parkwood Highschsool
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