Julia Arndt
Ash
Summary
Skilled training facilitator specializing in compliance management and effective communication. Experienced in leading a team's success by developing and achieving goals to contribute to an organization's success.
Overview
35
35
years of professional experience
Work History
Training Facilitator
Kinsley Construction
York
08.2022 - 08.2026
- Developed training materials to enhance learning and engagement for construction teams.
- Collaborated with management to identify training needs across different departments.
- Assisted in creating a comprehensive onboarding process for new employees at Kinsley Construction.
- Organized events related to professional development activities like conferences, webinars.
- Scheduled classes, booked rooms and set up training activities.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Updated all class records and provided assessments to department and business leaders.
Branch Manager
PEOPLESBANK, A Codorus Valley Company
York
04.2014 - 08.2022
- Developed and implemented strategies to improve branch performance and efficiency.
- Managed daily branch operations and ensured compliance with regulatory standards.
- Supervised and trained staff to enhance customer service skills.
- Ongoing performance evaluations and provided constructive feedback to team members.
- Oversaw cash management processes to maintain financial integrity.
- Coordinated branch marketing efforts to promote products and services effectively.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Assistant Branch Manager
Members 1st FCU
York
10.2012 - 04.2014
- Assisted in daily operations and team management within credit union environment.
- Trained staff on customer service standards and financial product offerings.
- Ensured compliance with regulatory requirements and internal policies.
- Facilitated member engagement through community outreach initiatives.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Implemented training programs to enhance employee skills and performance.
- Managed the day-to-day operations of the store, including customer service, Cash management and staff scheduling.
Assistant Store Manager
Metro Bank (formerly Commerce Bank)
York
11.2005 - 10.2012
- Coordinated training calendars to ensure participants were informed of session topics and dates.
- Maintained accurate records of all trainings conducted.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Assessed employee performance throughout training sessions to identify areas for improvement.
- Provided feedback to employee and supervisors on training performance.
- Assisted in setting up online learning platforms used for virtual classroom environments.
- Facilitated group discussions among trainees regarding topics covered during a session.
- Evaluated training program effectiveness using pre- and post-assessment tools to enhance future sessions.
Training Specialist
Household Bank
Hanover
05.1991 - 07.1994
- Conducted in person training classes for new hire tellers, loan officers and branch managers.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Facilitated workshops on customer service skills and product knowledge.
- Delivered presentations on compliance standards and best practices in banking.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
Education
Bachelor of Science - Mass Communication And Business Administration
Towson University
Baltimore, MD05-1991
Skills
- Training solutions development
- Training needs assessment
- Regulatory compliance
- Customer service development
- Schedule coordination
- Performance feedback
- Team collaboration
- Effective communication
Timeline
Training Facilitator
Kinsley Construction
08.2022 - 08.2026
Branch Manager
PEOPLESBANK, A Codorus Valley Company
04.2014 - 08.2022
Assistant Branch Manager
Members 1st FCU
10.2012 - 04.2014
Assistant Store Manager
Metro Bank (formerly Commerce Bank)
11.2005 - 10.2012
Training Specialist
Household Bank
05.1991 - 07.1994
Bachelor of Science - Mass Communication And Business Administration
Towson University