Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Strong

Knightdale,NC

Summary

Looking to start my new career!

Versatile Fine Dining Serve with over 17 years in the service industry! Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Bringing enthusiasm, dedication and an exceptional work ethic to the table. Ultimate team player that possesses a infectious and positive "can do" attitude. High energy and outgoing with a dedication to positive guest relations. Well-rounded with experience from fast paced and high volume serving to more intimate fine dining. Extensive Knowledge of fine wines, craft beers, and diverse culinary cuisines.

Overview

14
14
years of professional experience

Work History

Server/Banquet Server

Sullivan's Steakhouse
08.2023 - Current
  • Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server/Banquet Server/Bartender/Trainer

Saint Jacques French Cuisine
02.2022 - 08.2023
  • Responsible for providing guests with an exceptional "French" fine dining experience
  • Working closely with chefs and other kitchen staff to ensure that each course is prepared properly and delivered in a timely fashion
  • Provide outstanding and memorable high-end service to each guest
  • Extensive wine knowledge and ability to pair wine impeccably with guests' chosen menu selections.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Implemented innovative techniques for server training, leading to increased confidence among new hires and improved overall performance.

Server

Parkside Restaurant
11.2020 - 03.2022
  • Able to professionally multitask with proficient service in a high volume and fast-paced environment
  • Knowledgeable and proficient with 'Toast' POS and table side 'Toast Tablets'
  • Performed opening and closing procedures and side work duties according to station rotation assignment and established checklists
  • Stamina and ability to work 12-hour double shifts.

Server

Cape Fear Seafood Company
05.2019 - 03.2021
  • Apart of the 'opening team' to the first 'Raleigh' location
  • Commuted to Wilmington, North Carolina for extensive three-day training prior to the opening of the restaurant
  • Knowledge of Local North Carolina seafood and fish
  • Answer questions and make suggestions to guests regarding various seafood items and cooking methods
  • Maintain highest standard of 'Southern Hospitality' and service.

Server/Expeditor

Yard House
07.2018 - 08.2020
  • Knowledge of over 75 plus rotating local, craft, and artisan beers
  • Check the status of order tickets and communicate with cooks to manage the flow of service
  • Communicate with wait staff for accurate and timely delivery of every order
  • Process customer special requests and communicate changes to the kitchen.

Server/Bartender

Buffalo Brothers of White Oak
11.2016 - 08.2018
  • Enthusiastically and appealingly described food and drink specials to guests
  • Poured drinks using standard pour according to specifications
  • Maintained full knowledge of beverage lists and promotions
  • Adhered to state laws regarding alcoholic beverage service
  • Upheld strict cash handling procedures.

Bartender/Cocktail Server

Seneca Niagara Resort & Casino
07.2015 - 08.2016
  • Customer-focused Bartender/Server
  • Acquired NY State Gaming License which required extensive background check
  • Impeccable People skills; Serving many nationalities/Multi-lingual customers
  • Ability to work long hours, under pressure in a fast-paced environment.

1:1 Aide

Summit Educational Resources
09.2014 - 07.2015
  • Led activities that developed students' physical, emotional and social growth
  • Attended monthly staff training sessions
  • Established a safe play environment for the students
  • Physically and verbally interacted with students throughout the day
  • Designed and implemented a point system to encourage positive behavior
  • Redirected poor behavior using the positive reinforcement method.

Bartender / Server

Texas Roadhouse
06.2012 - 06.2014
  • Served each guest courteously, quickly and efficiently
  • Consistently used suggestive selling techniques
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.)
  • Notified a manager if a guest was intoxicated or rude to other guests
  • Poured drinks using standard pour according to specifications.

Server/Host/Carside to Go

Applebee's Neighborhood Grill & Bar
07.2010 - 07.2010
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Skillfully promoted items on beverage lists and weekly restaurant specials
  • Developed and maintained positive working relationships with others to reach business goals
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Education

Advanced Regents Diploma -

Kenmore West Senior High School
Buffalo, NY
06.2010

Skills

  • Guest relations
  • Hospitality
  • Food preparation
  • Customer service
  • Training & development
  • Typing 20 WPM
  • Food safety
  • Menu presentation
  • Food safety understanding
  • Courteous Phone Demeanor
  • Time management
  • Engaging personality
  • Highly reliable
  • Responsible alcohol service
  • Positive attitude
  • Handling difficult customers
  • Extensive food/beverage knowledge
  • Interpersonal skills
  • Flexible schedule availability
  • Liquor, beer and wine knowledge
  • Food safety certified
  • Knowledge of craft and microbrews
  • Excellent multi-tasker
  • Service-oriented team player
  • Tableside Etiquette
  • Food and Beverage Upselling
  • Food and beverage pairings
  • Wine Knowledge
  • Wine service
  • Wine Pairings

Timeline

Server/Banquet Server

Sullivan's Steakhouse
08.2023 - Current

Server/Banquet Server/Bartender/Trainer

Saint Jacques French Cuisine
02.2022 - 08.2023

Server

Parkside Restaurant
11.2020 - 03.2022

Server

Cape Fear Seafood Company
05.2019 - 03.2021

Server/Expeditor

Yard House
07.2018 - 08.2020

Server/Bartender

Buffalo Brothers of White Oak
11.2016 - 08.2018

Bartender/Cocktail Server

Seneca Niagara Resort & Casino
07.2015 - 08.2016

1:1 Aide

Summit Educational Resources
09.2014 - 07.2015

Bartender / Server

Texas Roadhouse
06.2012 - 06.2014

Server/Host/Carside to Go

Applebee's Neighborhood Grill & Bar
07.2010 - 07.2010

Advanced Regents Diploma -

Kenmore West Senior High School

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Julie Strong