Judy Ramirez
Greenville
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services.
Proficient in updating accounts, processing transactions and coordinating records.
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Experienced banking professional with superior attention to detail and highly ethical nature.
Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Adaptable Bail Bond Agent with over 1year of experience providing financial options for bail to incarcerated defendants. Talented individual with the physical training, interrogation skills and research expertise to locate and return clients failing to appear in court. Eager to apply background in focus on details while creating comprehensive reports.
Competent Bail Bond Agent with a range of knowledge and talents in helping clients fund jail release. Adept in assessing individuals requesting bail bonds while providing professional customer service. Energetic and motivated with the self-defense training needed to apprehend clients. Detail-oriented professional with experience in developing financial models and reports. Offers great budgeting, forecasting and cost analysis skills.
Overview
16
16
years of professional experience
Work History
Bail Bond Agent
Brown Bail Bonding LLC
04.2022 - Current
- Increased client satisfaction by providing timely and efficient bail bond services.
- Streamlined the bail bond application process for faster client turnaround times.
- Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
- Ensured compliance with all state regulations and licensing requirements for bail bond agents.
- Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Assisted clients in navigating the complex legal system during their time of need, offering guidance and support throughout the process.
Associate Banker
Wells Fargo Bank N.A
03.2014 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
Customer Sales Representative
Wells Fargo Bank, N.A.
03.2016 - 03.2017
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Lead Bank Teller
Wells Fargo Bank, N.A.
03.2015 - 03.2016
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Enhanced client relationships with personalized service and tailored banking solutions.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Led team of tellers to exceed sales goals through cross-selling products and services.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Coordinated with management to develop strategies for improving branch performance.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
Bank Teller
Wells Fargo Bank, N.A.
03.2014 - 03.2015
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Manager
McDonald's
05.2008 - 03.2014
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Education
Certificate - Bail Bond Agent
NC Bail Academy
Greensboro, NC01.2023
Notary Public - Notary Public
Pitt Community College
Winterville, NC02.2019
GED -
Pitt Community College
Winterville, NC05.2011
CNA - Certified
Pitt Community College
Winterville, NC05.2011
Skills
- Managing Cash
- Proficient in [Software]
- Database Maintenance
- Processing Credit Card Payments
- Searching Records
- Creating Reports
- Producing Reports
- Background Checks
- Cash Management
- Documentation proficiency
- Problem-solving abilities
- Relationship Building and Management
- Financial Advising
- Business Development
- Recordkeeping Requirements
- Policy Development and Implementation
- Cash Handling
- Creative Thinking
- Conflict resolution
- Credit assessment
- Relationship building
- Effective communication
- Time management
- Reviewing Documents
- Customer Education
- Balance Transfers
- Administering Payroll
- Loss Prevention
- Account Updating
- Qualifying Customers
- Staff Training
- Resourcefulness
- Legal Standards
- Community Relations
- Cross-Selling and Partner Referrals
- Teller Support
- Borrower Interviewing
- Taxation Understanding
- Opening and Closing Procedures
- Best Practices
- Team Coaching and Training
- Check Cashing and Withdrawals
- Dual Control Vaults
- CRM Systems
- New Account Setup
- Prospect Calling
- Product Promotion
- Employee Training Assistance
- Loan Closing
- Products and Services Knowledge
- Interpersonal skills
- Risk management
Languages
Spanish
Full Professional
Timeline
Bail Bond Agent
Brown Bail Bonding LLC
04.2022 - Current
Customer Sales Representative
Wells Fargo Bank, N.A.
03.2016 - 03.2017
Lead Bank Teller
Wells Fargo Bank, N.A.
03.2015 - 03.2016
Associate Banker
Wells Fargo Bank N.A
03.2014 - Current
Bank Teller
Wells Fargo Bank, N.A.
03.2014 - 03.2015
Manager
McDonald's
05.2008 - 03.2014
Certificate - Bail Bond Agent
NC Bail Academy
Notary Public - Notary Public
Pitt Community College
GED -
Pitt Community College
CNA - Certified
Pitt Community College
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