Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
CCMA
Novant Health Heart and Vascular
Wilmington
03.2021 - Current
Assisted in patient examinations and procedures in a cardiology setting.
Collected and recorded patient medical histories accurately and efficiently.
Prepared examination rooms and ensured necessary supplies were available.
Managed patient scheduling to optimize clinic workflow and minimize wait times.
Maintained electronic health records with attention to detail and confidentiality.
Performed patient intake, including taking vital signs and medical histories.
Assisted in scheduling appointments for patients over the phone or via email communication.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Participated in continuing education courses relevant to clinical medical assisting duties.
Communicated effectively with patients to provide a positive experience throughout their visit.
Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
Prepared treatment rooms for patient examinations.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Care Coordinator
Home Instead Senior Care Home
Wilmington
01.2020 - 08.2021
Coordinated care plans with clients and families for optimal service delivery.
Scheduled caregiver assignments based on client needs and staff availability.
Monitored client progress and adjusted care plans as necessary.
Provided training and support to new caregivers on best practices.
Maintained accurate records of client interactions and service documentation.
Actively participated in staff meetings discussing best practices in patient care coordination.
CNA
Dosher Hospital
Southport
01.2017 - 12.2019
Assisted patients with daily living activities and personal care tasks.
Monitored patient vital signs and reported changes to nursing staff.
Maintained cleanliness and safety of patient rooms and common areas.
Followed infection control protocols to maintain a sterile environment.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Performed vital sign assessments, such as taking blood pressure and temperature.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Answered patient call lights promptly and responded to requests appropriately.
Assisted patients in ambulation and transfers using proper body mechanics.
Reported changes in patient conditions to registered nurse or physician.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Monitored food intake and output as directed by nursing staff.
Transported residents within the facility as needed.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Educated patients on self-care techniques that would help them maintain their independence.
Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.