Judy Dover
Shelby
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, nursing education and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Registered Nurse, Risk Management
White Oak Manor
12.2024 - 06.2025
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the facility.
- Utilized critical thinking skills to prioritize nursing interventions based on patients individual needs.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices.
Nurse Aide Program Coordinator, Faculty Instructor
Cleveland Community College
08.2014 - 12.2024
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Elevated overall standard of care by participating in continuing education courses focused on new developments in nursing aide practices.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Achieved significant increases in program attendance by launching targeted outreach campaigns.
Registered Nurse, Hospice
Hospice of Cleveland County
10.2013 - 08.2014
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided support for patients and their families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases with emphasis on comfort and supportive care.
- Documented per Medicare guidelines for proper reimbursement and regulatory requirements.
Director of Nursing /Director of Reimbursement
White Oak Manor
01.2000 - 08.2013
- Managed daily operations and nursing care for 154 skilled care residents. Managed budgetary constraints effectively, ensuring optimal resource allocation for high-quality care delivery.
- Enhanced staff retention and job satisfaction of approximately 160 staff members through comprehensive training programs and process improvements.
- Optimized nurse scheduling processes to ensure adequate staffing levels without compromising on quality of care or employee wellbeing.
- Promoted a culture of safety by enforcing strict infection control measures and addressing potential hazards proactively.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Performed rounds to observe care and interview staff, residents, and families.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Clinical Reimbursement Consultant - trained licensed nurses on accurate completion of MDS and ICD coding, including correct data entry for Medicare, Medicaid and Private Insurance reimbursement.
- Filed claim appeals as needed for payment of services.
- Championed the use of technology in daily operations, leading to improved documentation accuracy and streamlined workflows.
- Reviewed proposed changes in regulations or legislation pertaining to healthcare reimbursement, assessing potential impacts on organizational operations.
Registered Nurse Clinical Manager
Valdese General Hospital
09.1998 - 09.1999
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures within the department.
- Mentored new nurses, providing guidance on best practices and professional development opportunities.
- Managed nursing schedules and staffing levels, ensuring optimal coverage for all shifts without compromising patient care standards.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Master of Nursing - Education - Nursing Education
East Carolina University
Greenville, NC08-2014
Bachelor of Nursing - Nursing
Winston-Salem State University
Winston-Salem, NC05-2009
Associate Degree in Nursing - Nursing
Caldwell Community College And Technical Institute
Hudson, NC05-1988
Skills
- Patient assessments
- Strong clinical judgment
- Professional bedside manner
- Patient education and counseling
- Compassion and empathy
- Patient management
- Patient evaluation
- Staff supervision
Certification
BLS - Basic Life Support for Healthcare Providers
Certified North Carolina Medication Aide Instructor
Timeline
Registered Nurse, Risk Management
White Oak Manor
12.2024 - 06.2025
Nurse Aide Program Coordinator, Faculty Instructor
Cleveland Community College
08.2014 - 12.2024
Registered Nurse, Hospice
Hospice of Cleveland County
10.2013 - 08.2014
Director of Nursing /Director of Reimbursement
White Oak Manor
01.2000 - 08.2013
Registered Nurse Clinical Manager
Valdese General Hospital
09.1998 - 09.1999
Master of Nursing - Education - Nursing Education
East Carolina University
Bachelor of Nursing - Nursing
Winston-Salem State University
Associate Degree in Nursing - Nursing
Caldwell Community College And Technical Institute
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