Judith D Rozario
Wake Forest
Summary
Dedicated concierge professional with expertise in guest relations, front desk operations, and personalized assistance. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Concierge
Verena at Bedford Falls Independent Senior Living
Raleigh
09.2025 - Current
- Greeted guests and residents warmly and provided personalized assistance at the front desk.
- Assisted in maintaining a clean and organized lobby area for a welcoming environment.
- Provided residents and guests with information about amenities and services available .
- Handled incoming calls and directed inquiries to appropriate departments smoothly.
- Resolved residents complaints with professionalism to ensure satisfaction during .
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Answered guest questions regarding local area, facilities and amenities.
- Maintained Residents privacy and building reputation by keeping information confidential.
- Managed personalized concierge services such as Doctors appointments or arranging transportation needs for guests.
Front Desk Receptionist
City Bank Ltd
Dhaka
07.2011 - 02.2014
- Greeted clients warmly upon arrival and directed them to appropriate departments.
- Managed multi-line phone system, routing calls to relevant personnel efficiently.
- Scheduled appointments for clients, ensuring optimal use of staff time and resources.
- Maintained organized front desk area, ensuring a welcoming and professional environment.
- Processed client inquiries and requests promptly, providing accurate information and assistance.
- Assisted in updating client records using company database systems for accuracy.
- Handled incoming mail and packages, distributing them to appropriate staff members promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Bachelor of Arts - Sociology
Dhaka University
Dhaka, Bangladesh09-1996
Skills
- Front desk operations
- Guest relations
- Concierge management
- Appointment scheduling
- Administrative support
- Customer relationship management
Timeline
Concierge
Verena at Bedford Falls Independent Senior Living
09.2025 - Current
Front Desk Receptionist
City Bank Ltd
07.2011 - 02.2014
Bachelor of Arts - Sociology
Dhaka University