Judah Lanphere
Charlotte
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Operations Specialist
Corning
05.2023 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Sales Team Member
Toyota of North Charlotte
10.2022 - 03.2023
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Answered customer questions about sizing, accessories, and merchandise care.
- Informed customers of promotions to increase sales productivity and volume.
Team Lead - Deli
Walmart
09.2018 - 07.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor of Arts - Business Administration
University of North Carolina At Charlotte
Charlotte, NC05-2022
Associate of Arts -
Western Piedmont Community College
Morganton, NC05-2020
Skills
- Client relationship building
- Workflow optimization
- Complaint handling
- Call center experience
- Escalation management
- Billing adjustments and refunds
Timeline
Customer Operations Specialist
Corning
05.2023 - Current
Sales Team Member
Toyota of North Charlotte
10.2022 - 03.2023
Team Lead - Deli
Walmart
09.2018 - 07.2022
Bachelor of Arts - Business Administration
University of North Carolina At Charlotte
Associate of Arts -
Western Piedmont Community College
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