Juanita Tutson
Cameron,NC
Summary
Diligent and detail-oriented professional with a solid background in customer service, cashiering, and military pay allowances. Seeking to leverage proven skills in accuracy, efficiency, and customer satisfaction as a valued team member. Eager to contribute to success utilizing experience, training and education.
Overview
4
4
years of professional experience
Work History
Store Clerk Cashier
Salvation Army Family Thrift Store
06.2022 - Current
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Contributed to increased sales through expert product knowledge, personalized recommendations, and upselling when appropriate.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Supported visual merchandising efforts by creating attractive displays that showcased products effectively and drove customer interest.
- Maintained current knowledge of promotions, discounts, and special offers in order to provide accurate information to customers.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Supported loss prevention efforts by conducting thorough bag checks at point-of-sale locations when required.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Military Pay Clerk
US Army Department Of Defense
05.2021 - 05.2022
- Enhanced payroll accuracy by diligently reviewing pay records and identifying discrepancies.
- Ensured timely payment for military personnel by processing payroll transactions efficiently.
- Reduced errors in payroll processing by implementing thorough verification procedures.
- Streamlined the pay adjustment process by working closely with HR to resolve discrepancies.
- Provided exceptional customer service to military members, addressing inquiries and resolving pay-related issues promptly.
- Managed complex pay situations, including deployments and special duty assignments, ensuring accurate compensation for military personnel.
- Supported audit processes by maintaining organized, accurate records of all payroll transactions.
- Maintained strict confidentiality of personal information in accordance with privacy regulations while handling sensitive financial data for military personnel.
- Promoted a positive work environment within the Military Pay Office through effective teamwork and communication skills.
- Collaborated with finance teams to reconcile accounts and ensure accurate fund allocation for military payments.
- Contributed to policy updates and revisions by providing input based on experience and expertise in military pay procedures.
Team Member/Cashier
Kentucky Fried Chicken
06.2020 - 04.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored and verified all merchandise was properly priced and labeled.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
Bachelor of Arts - Sociology W/ Minor in Social Work
Fayetteville State University
Fayetteville, NC12.2024
Skills
- Customer Service
- Clerical Skills
- Cashiering
- Oral and Written Communication Skills
- Insider Threat Awareness Training, April 10, 2021
- Counterintelligence Awareness and Security Brief Training, April 10, 2021
- DoD Mandatory Controlled Unclassified Information (CUI) Training, April 11, 2021
- Obtained Secret Security Clearance Level
- Microsoft Excel
- Microsoft OneNote
- Microsoft Teams
- Bookkeeping
- Administrative Assistant
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
Languages
Spanish
Full Professional
Timeline
Store Clerk Cashier
Salvation Army Family Thrift Store
06.2022 - Current
Military Pay Clerk
US Army Department Of Defense
05.2021 - 05.2022
Team Member/Cashier
Kentucky Fried Chicken
06.2020 - 04.2021
Bachelor of Arts - Sociology W/ Minor in Social Work
Fayetteville State University
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