Juanita Reneea Galloway
Winston Salem
Summary
Account management professional focused on growing revenue and maintaining strong relationships. Proven track record in driving sales growth and enhancing customer satisfaction through effective communication and service delivery.
Overview
26
26
years of professional experience
Work History
Account Acquisition
Cognizant Technology Solution
Winston-Salem
01.2018 - Current
- Grow incremental volume, revenue, and MC within existing accounts
- Help to promote sale growth within the company
- Developing customer relationships and maintain business relationships with key internal and external partners(CM, FSR, MIS, TAC, and NASM)
Habilitation Technician
The Enrichment Center
Winston-Salem
01.2004 - 12.2017
- Documented quarterly student goals and center personal plan notes to track progress and support individualized learning.
- Supervised classroom activities and provided assistance with assignments to facilitate student engagement and success.
- Documented student information in North Carolina Analyst support system database to maintain accurate records.
- Handled calls from parents, sponsors, and affiliated companies, ensuring accurate direction for department transfers.
Office Assistant (Part time)
Premier Insurance Agency
Winston-Salem
01.2009 - 12.2010
- Handled intake of monthly and annual payments via credit card, cash, and checks.
- Informed customers of coverage options, rates, and additional services to enhance policy understanding.
- Consulted with insurance underwriters and customer service to resolve policy issues and answer customer inquiries.
- Quoted automobile insurance policies, assisting customers in selecting appropriate coverage.
Telemarker/Supervisor
Time Warner Cable Contracted
Winston-Salem
01.2000 - 12.2002
- Supervised employee performance, verified account statuses and balances, and approved time submissions for payroll processing.
- Contacted Timewarner customers to inform about new products and services, enhancing customer awareness and engagement.
- Scheduled installation appointments and conducted follow-up calls to ensure customer satisfaction post-installation.
Education
Human Services Technology - Mental Health
Guilford Technical Community College
Jamestown, NC01-2010
Certified Medical Assistant -
Forsyth Technical Community College
Winston-Salem, NC01-2000
Diploma -
Mount Tabor High School
Winston-Salem, NC01-1994
Certified Nursing Assistant License -
Forsyth Technical Community College
Winston-Salem, NC01-1994
Skills
- Lead Generation
- Client Outreach
- Data Management
- Data analysis
- Microsoft Excel
- Microsoft Word
- Computer-based Research
- Scheduling
- Medical Terminology
- ICD-10-CM
- CPT
- Customer Service
Timeline
Account Acquisition
Cognizant Technology Solution
01.2018 - Current
Office Assistant (Part time)
Premier Insurance Agency
01.2009 - 12.2010
Habilitation Technician
The Enrichment Center
01.2004 - 12.2017
Telemarker/Supervisor
Time Warner Cable Contracted
01.2000 - 12.2002
Human Services Technology - Mental Health
Guilford Technical Community College
Certified Medical Assistant -
Forsyth Technical Community College
Diploma -
Mount Tabor High School
Certified Nursing Assistant License -
Forsyth Technical Community College