Juanita Jenkins
Forest City
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive in identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Management Assistant
Steve McIntyre Rentals
11.2024 - Current
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Promptly responded to tenant complaints and concerns for over 28 properties.
- Contributed to efficient property management operations by maintaining accurate records of maintenance requests, unit turnovers, and tenant communications.
Call Center Customer Service Representative
Fusion BPO Services
10.2023 - 03.2024
- Remote from home
- I accepted call for2 different accounts in order to provide excellent customer service to individuals with whatever they may need
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Crisis Service Worker
Phoenix Counseling Center
05.2022 - 04.2023
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
ACTT Certified Peer Support Specialist, CSAC-I
RHA Health Services Llc
09.2017 - 05.2019
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Scored 5 on ACT Fidelity
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Facilitated WMR (Wellness management and Recovery) group with12-15 individuals
- Increased community awareness of mental health issues by conducting outreach presentations at local schools, businesses, and organizations.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Full Time Student
Isothermal Community College
08.2015 - 05.2017
- Full time College student
- Graduated with Honors
- Vice president of the National Honor Society
- Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
Education
Associate of Applied Science - Criminal Justice
Isothermal Community College
Spindale, NC05.2017
Skills
- Attention to detail
- Friendly, positive attitude
- Computer skills
- Conflict Resolution
- Organizational skills
- Critical thinking
- Active listening
- Public speaking
- Organization and time management
- Multitasking and organization
- Verbal and written communication
- Flexible and adaptable
Accomplishments
Awarded Recovery Champion of the Year(2018)
Guest Speaker for NAMI (2019)
Guest Speaker for Local DSS (2018-2019)
Certification
- Certified Peer Support Specialist
- September2022 to July2024
- CPR/First Aid
Assessments
- Customer focus & orientation — Proficient
- October2023
- Responding to customer situations with sensitivity
- Full results: Proficient
- Attention to detail — Proficient
- April2024
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Basic computer skills — Proficient
- May2024
- Performing basic computer operations and troubleshooting common problems
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Legal skills — Proficient
- Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Customer service — Proficient
- Identifying and resolving common customer issues
- Sales skills — Proficient
- November2023
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills
- Interpersonal Skills
- Oral Communication Skills
- Public Speaking Skills
- Leadership Skills
- Critical Thinking Skills
- Research Skills
- Adaptability Skills
- Administrative/ Clerical Skills
Timeline
Property Management Assistant
Steve McIntyre Rentals
11.2024 - Current
Call Center Customer Service Representative
Fusion BPO Services
10.2023 - 03.2024
Crisis Service Worker
Phoenix Counseling Center
05.2022 - 04.2023
ACTT Certified Peer Support Specialist, CSAC-I
RHA Health Services Llc
09.2017 - 05.2019
Full Time Student
Isothermal Community College
08.2015 - 05.2017
- Certified Peer Support Specialist
- September2022 to July2024
- CPR/First Aid
Associate of Applied Science - Criminal Justice
Isothermal Community College
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