Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Juana Pino Torres

Boone

Summary

Results-driven Pharmacy Operations Manager known for high productivity and efficiently completing tasks. Skilled in inventory management, regulatory compliance, and workflow optimization. Excel at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
Cornelius
11.2024 - Current
  • Streamlined daily pharmacy operations to improve workflow efficiency.
  • Ensured compliance with safety and regulatory standards across all processes.
  • Implemented initiatives that enhanced customer satisfaction levels significantly.
  • Resolved customer complaints promptly while upholding professionalism.
  • Collaborated with medical professionals to deliver timely patient care services.
  • Managed staffing, scheduling, budgeting, and customer service activities in pharmacy.
  • Oversaw pharmacy staff performance and service quality to maintain high standards.

Certified Pharmacy Technician

Walgreens
Cornelius
11.2022 - 11.2024
  • Processed and filled prescriptions accurately for customer needs.
  • Assisted pharmacists in maintaining compliance with safety regulations.
  • Provided exceptional customer service while answering medication inquiries.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.

Assisant Manager

Sonny's BBQ
Mooresville
06.2016 - 08.2021
  • Managed scheduling and resource allocation to meet project deadlines.
  • Facilitated training sessions for new staff on company policies and procedures.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.

Education

Associate of Arts -

Mitchell Community College
Statesville, NC
06-2020

Skills

  • Staff supervision
  • Inventory management
  • Workflow optimization
  • Leadership development
  • Bilingual

Languages

Spanish
Native/ Bilingual

Certification

  • Certified Pharmacy Technician (CPht)- PTCB, Expires June 2026
  • Immunization Administration Certification - APhA

Timeline

Pharmacy Operations Manager

Walgreens
11.2024 - Current

Certified Pharmacy Technician

Walgreens
11.2022 - 11.2024

Assisant Manager

Sonny's BBQ
06.2016 - 08.2021

Associate of Arts -

Mitchell Community College

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Juana Pino Torres