Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Swaim

Winston-Salem

Summary

Experienced and dedicated Trade Show Manager with over 6 years of expertise in customer service and team management. Fluent in both English and Spanish, with a proven ability to communicate effectively with diverse customer bases and staff. Skilled in resolving customer inquiries, managing store operations, and leading teams to achieve sales goals, and provide exceptional service. Known for excellent social skills, adaptability, and a strong work ethic, I excel in high-pressure environments and prioritize building strong customer relationships while fostering a positive team atmosphere. Committed to continuous growth and contributing to company success through teamwork, leadership, and attention to detail.

Overview

5
5
years of professional experience

Work History

Trade Show Manager

Sis International
07.2024 - Current
  • Contributed to increased sales figures by effectively promoting company products and services at trade shows.
  • Developed lasting business relationships through effective networking at industry events.
  • Managed successful trade shows by coordinating with vendors, sales teams, and event staff.

Sales Associate

SALO INNOVATIONS
08.2023 - 07.2024
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Participated in trade shows and sales events to promote products.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.

Customer Service Team Lead

Concentrix
06.2021 - 03.2022
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.

Customer Service Representative

Concentrix
12.2020 - 06.2021
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

No Degree - Psychology

SANTO TOMAS UNIVERSITY
BOGOTA, COLOMBIA
07-2022

Skills

  • Native or near-native proficiency in source and target languages (eg, Spanish to English)
  • Microsoft Office / Google Workspace
  • File format handling
  • Attention to detail
  • Time management
  • Problem solving

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Trade Show Manager

Sis International
07.2024 - Current

Sales Associate

SALO INNOVATIONS
08.2023 - 07.2024

Customer Service Team Lead

Concentrix
06.2021 - 03.2022

Customer Service Representative

Concentrix
12.2020 - 06.2021

No Degree - Psychology

SANTO TOMAS UNIVERSITY

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Juan Swaim