JUAN F RIVERA JR.
Charlotte
Summary
Motivated meteorology student with strong interests in severe weather, dynamic meteorology, and atmospheric observational analysis. Bilingual in English and Spanish with proven experience working in fast-paced, independent environments. Demonstrates strong problem-solving, time management, and communication skills through real-world experience. Eager to apply scientific knowledge, data analysis, and critical thinking to a wide range of research and applied science projects.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash and Uber Eats
2023.11 - Current
- Delivered orders while complying with DoorDash and Uber Eats' customer service and food hygiene policies.
- Successfully delivered over 500 orders.
- Maintained a 100% delivery completion rate with a 4.85/5 rating for customer service.
Warehouse Driver
Reid's Fine Foods
2021.01 - 2023.01
- Load and transport goods from central warehouse to all store locations in the Charlotte Area and Greenville, SC.
- Deliver items to customer residences and business locations in a timely manner.
- Lift items up to 50 pounds on a regular basis.
- Proficient driving record.
Front End Supervisor
Reids Fine Foods
2019.05 - 2020.08
- Overseeing and assessing customer service staff activities.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Maintaining documentation pertaining to customer service department activities.
Retail Associate
Reid's Fine Foods
2018.09 - 2019.05
- Manage transactions for customers.
- Greet customers when entering or leaving establishment.
- Resolve customer complaints, guide them, and provide relevant information.
- Provide excellent customer service to ensure satisfaction.
Education
Associate of Science -
Wake Technical Community College
Raleigh, NC07.2024
Bachelor of Science - Meteorology
University of North Carolina At Charlotte
Charlotte, NC12.2027
Skills
- Bilingual: Spanish and English Full Proficiency
- Microsoft Office Proficiency: Word - Excel - Powerpoint - Access
- Communication: Interpersonal Skills - Teamwork - Conflict Resolution - Adaptability
- Customer Experience: Relationship Building - Storytelling - Fast-Paced - Active Listening - Positivity - Product Knowledge - Telephone Etiquette
- Organizational: Time Management - Attention to Detail - Creative and Strategic Thinking - Flexible
Timeline
Delivery Driver
DoorDash and Uber Eats
2023.11 - Current
Warehouse Driver
Reid's Fine Foods
2021.01 - 2023.01
Front End Supervisor
Reids Fine Foods
2019.05 - 2020.08
Retail Associate
Reid's Fine Foods
2018.09 - 2019.05
Associate of Science -
Wake Technical Community College
Bachelor of Science - Meteorology
University of North Carolina At Charlotte