Juan Molina
Charlotte
Summary
Detail-oriented professional with expertise in visual merchandising and customer service. Proven track record in training new employees and effectively resolving customer inquiries. Committed to enhancing store presentation and driving sales through strategic initiatives. Currently pursuing architecture studies while working part-time at PacSun.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Pacific Sunwear
Charlotte
02.2025 - 08.2025
- Coordinated daily store operations and staff schedules to enhance workflow efficiency.
- Trained new employees on customer service protocols and sales techniques.
- Streamlined communication between management and team members to ensure operational alignment.
- Resolved customer inquiries and complaints with effective problem-solving skills.
- Maintained up-to-date knowledge of company products and services.
- Compiled reports on sales trends, inventory levels, and financial data to inform strategic planning.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
Pacific Sunwear
Charlotte
09.2023 - 02.2025
- Assisted customers in selecting apparel and accessories based on personal style.
- Maintained visual merchandising standards, enhancing store presentation and attracting customer interest.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers on current promotions and loyalty programs, increasing customer engagement and satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Processed transactions by accepting payments, issuing receipts, and providing accurate change.
Sales Associate
Community Thrift Store
Charlotte
06.2021 - 01.2022
- Greeted customers, fostering positive shopping experiences through exceptional service.
- Performed cashier duties, ensuring accurate transactions by accepting payments, issuing receipts, and providing correct change.
- Maintained cleanliness of store environment, creating welcoming atmosphere by keeping floors, windows, and displays tidy.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Architecture - Architecture
Univeristy of Miami
Miami, FL05-2026
Skills
- Customer service
- Sales strategies
- Employee training
- Inventory management
- Visual merchandising
- Adobe Creative Suite
- Graphic and media design
- Architectural drafting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Pacific Sunwear
02.2025 - 08.2025
Sales Associate
Pacific Sunwear
09.2023 - 02.2025
Sales Associate
Community Thrift Store
06.2021 - 01.2022
Bachelor of Architecture - Architecture
Univeristy of Miami