Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Juan Johnson

Greensboro

Summary

To secure a permanent position that utilizes my skills and experiences with a company that promotes growth and advancement based on job performance

Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

Reliable Transportation Driver known for productivity and efficiency in completing tasks. Specialized skills include route planning, safety compliance, and vehicle maintenance management. Top soft skills include time management, communication, and adaptability, ensuring success in fast-paced environments.

Safety-focused professional with outstanding work ethic and several days with zero accidents. Skilled in customer service and following dot requirements and good safety practices. Licensed for operation.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Transportation Driver

Greensboro Transit Authority
Greensboro
11.2020 - Current
  • Operated transit vehicles safely across designated routes in Greensboro.
  • Assisted passengers with boarding and disembarking from the bus.
  • Maintained cleanliness and orderliness of the transit vehicle interior.
  • Communicated effectively with dispatch regarding route changes and delays.
  • Monitored traffic conditions to ensure timely arrivals at stops.
  • Ensured compliance with all safety regulations while driving.
  • Provided excellent customer service to enhance passenger experience.
  • Reported vehicle maintenance issues promptly to maintenance staff.
  • Performed daily pre-trip inspections to ensure the safety of vehicles.
  • Adhered to all applicable road regulations while driving long distances.
  • Reported any incidents or accidents involving company vehicles to management immediately.
  • Provided excellent customer service by responding promptly to inquiries or complaints from clients.
  • Utilized GPS navigation systems to plan optimal routes for each trip.
  • Loaded and unloaded freight in a safe and timely manner.
  • Monitored fuel consumption levels and ensured efficient use of resources during trips.
  • Organized paperwork related to deliveries including invoices, manifests, and other documents.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Documented daily mileage, gas, and other data.
  • Kept accurate records of deliveries and customer signatures.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Prepared detailed reports outlining trip, vehicle and passenger details.

Overnight Mail and Inventory Specialist

United States Postal Service
Greensboro
01.2015 - 12.2023
  • Diligently unloaded mail trucks as they arrive at the post office and separate mail according to them either being delivered locally or sent to other distribution centers.
  • Organized mail according to country, state, zip code, and street in order to properly execute established standards set by the United States Department of Postal Services.
  • Managed inventory levels for mail and package processing operations.
  • Implemented best practices for inventory control and storage efficiency.
  • Collaborated with teams to optimize supply chain processes for mail delivery.
  • Participated in physical inventory counts to keep information accurate and current.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.

Customer Service Agent/Delivery Driver

Lowes Home Improvement
Greensboro
01.2013 - 11.2022
  • Ensured an efficient flow of the cargo unloading process which included: setting up receiving equipment (e.g., conveyor) and materials (e.g., pallets, shrink wrapping), unloading received merchandise, and preparing and distributing merchandise from receiving to the appropriate store department.
  • Delivering appliances to customer's homes and businesses.
  • Assisted customers with product inquiries and solutions.
  • Collaborated with team members to enhance service delivery.
  • Resolved issues by coordinating with various departments effectively.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Collaborated with other departments such as logistics and sales to resolve customer issues.

Ramp Agent/Baggage Handler

Delta Airlines
Greensboro
11.2006 - 08.2021
  • Engage in aircraft push-out and towing functions by driving or providing a guide function; communicate with the cockpit crew via hearing, voice, and hand signals.
  • Provide aircraft servicing functions including lifting and moving hoses and/or cables for potable water, ground power, lavatory servicing, preconditioned air and air start.
  • Ensured an efficient flow of the cargo unloading and loading luggage.
  • Loaded and unloaded baggage from aircraft efficiently and safely.
  • Operated ground support equipment to support aircraft operations.
  • Conducted safety checks on equipment before use to ensure compliance.
  • Assisted passengers with special needs during boarding and deplaning processes.
  • Communicated effectively with team members to enhance workflow efficiency.
  • Managed cargo transfers between trucks and aircraft in a timely manner.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Adhered to strict timelines for the turnaround of flights.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.

Credit Manager

Modern Rent to Own
Greensboro
01.2019 - 08.2021
  • In this role I perform credit rep as in making calls for payments and also doing field visits to obtain merchandise back or collection of payments that is owned.
  • Also working as customer service rep selling and buying furniture to the public.
  • While obtaining merchandise back I'm driving a box truck.
  • Evaluated customer credit applications for rental agreements.
  • Managed risk assessment processes to ensure creditworthiness.
  • Developed and implemented credit policies and procedures.
  • Trained staff on credit evaluation techniques and tools.
  • Monitored accounts for timely payments and compliance.
  • Collaborated with sales teams to address customer inquiries.
  • Resolved disputes regarding credit approvals and account statuses.
  • Conducted audits of credit files for accuracy and completeness.
  • Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
  • Evaluated customer applications for credit limits in accordance with established guidelines.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
  • Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
  • Prepared monthly departmental reports summarizing the status of outstanding receivables.
  • Collected overdue payments from customers using various methods such as phone calls, emails or letters.
  • Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
  • Applied deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Provided guidance and support to other departments regarding the development of new credit policies and procedures.
  • Determined resources required to achieve successful software conversion and validation upgrade.
  • Utilized financial modeling to forecast future credit trends and inform policy adjustments.
  • Managed and monitored corporate credit policies to minimize risk and ensure compliance.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Recommended new financial and accounting software packages. replacing various non-integrated offerings.

Customer Service Specialist

Starmont Pharmacy
Greensboro
01.2014 - 07.2019
  • Maintained professional communication and confidential information while serving customers personal prescriptions in a orderly fashion.
  • Used exceptional customer service to deliver various prescription drugs to clients in different cities throughout the Triad area on regular basis.
  • Handled cash and credit transactions for company services.
  • Handled billing issues and order inquiries.
  • Assisted customers with prescription inquiries and medication information.
  • Processed patient orders efficiently through pharmacy management software.
  • Collaborated with healthcare professionals to resolve medication-related issues.
  • Trained new staff on customer service protocols and pharmacy policies.
  • Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Performed data entry of customer orders into the company's order management system.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Addressed customer questions and concerns regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Oversaw warranty counseling process to manage expense controls.
  • Led on- and off-site customer support teams across multiple time zones.

Education

High school or equivalent - Business administration

James B. Dudley High School
Greensboro, NC
08.2004 - 06/2007

Business Administration

Guilford Technical Community College
Jamestown, NC
08.2007 - 12.2011

Some College (No Degree) -

North Carolina A&T State University
Greensboro, NC

Skills

  • Customer Care
  • Customer Support
  • Customer Service
  • Driving Experience
  • Box Truck Experience
  • Driving
  • Delivery Driver Experience
  • Automotive Repair
  • Auto Body Repair
  • Mechanic Experience
  • Detailing
  • Vehicle Maintenance
  • Furniture Sales
  • Sales Management
  • Landscape Maintenance
  • Freight Experience
  • Vehicle inspection
  • Safety compliance
  • Route optimization
  • Customer service
  • Freight handling
  • Logistics coordination
  • Inventory management
  • Documentation accuracy
  • Effective communication
  • Problem solving
  • Time management
  • Load securing
  • Weather conditions awareness
  • Punctuality
  • Transportation regulations
  • GPS navigation
  • Logbook management
  • Driving and transportation
  • Valid Driver's license
  • Transportation
  • Passenger support
  • Appointment scheduling
  • Driving in adverse conditions
  • Delivery pickup
  • Route determination
  • Physical stamina
  • Confidentiality
  • Commercial driving

Certification

Push Back Agent, 06/01/19 to 03/01/20, Push back agent allows me to push back, tow, and park any aircraft. Certified training.

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Personality, Hard-Working - Highly Proficient, 08/01/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Highly Proficient.
  • Delivery Driver, Completed, 09/01/19, Interpreting instructions, reading maps, and solving problems. Full results: Completed.

Timeline

Transportation Driver

Greensboro Transit Authority
11.2020 - Current

Credit Manager

Modern Rent to Own
01.2019 - 08.2021

Overnight Mail and Inventory Specialist

United States Postal Service
01.2015 - 12.2023

Customer Service Specialist

Starmont Pharmacy
01.2014 - 07.2019

Customer Service Agent/Delivery Driver

Lowes Home Improvement
01.2013 - 11.2022

Business Administration

Guilford Technical Community College
08.2007 - 12.2011

Ramp Agent/Baggage Handler

Delta Airlines
11.2006 - 08.2021

High school or equivalent - Business administration

James B. Dudley High School
08.2004 - 06/2007

Some College (No Degree) -

North Carolina A&T State University

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Juan Johnson