Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Juan A. Garay

Troutman

Summary

Professional, highly motivated, and ambitious individual with comprehensive experience in law enforcement. Consistently ensuring public safety and effective community policing. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Police Officer

Town of Huntersville
01.2017 - Current
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Assisted in the recruitment and selection process for new SWAT members, identifying top candidates based on skills, experience, and aptitude for teamwork.
  • Conducted regular equipment inspections and maintained inventory control for optimal operational effectiveness.
  • Collaborated with fellow SWAT operators during after-action reviews, identifying areas for improvement and implementing necessary changes to enhance team performance.
  • Evaluated trainee progress, providing constructive feedback to ensure optimal growth and development.

Business Insurance Consultant

Allstate Corp
12.2015 - 07.2016
  • Developed and maintained strong working relationships with insurance carriers, facilitating smoother claim processes for clients.
  • Assisted agents with navigation on systems used to create policies for their insured.
  • Coordinated with internal departments to facilitate efficient policy issuance processes for new customers.

Food Service Specialist

U.S. Marine Corps
07.2011 - 07.2015
  • -Supervised official military funerals. Obtained accountability of all personnel, maintenance of all weapons, setting up training schedules, monitored and evaluated performance while following written procedures that were adhered to which resulted in 38 funerals conducted.
  • Conducted weekly training, mentoring sessions, verbal and written counselings for 21 Marines under my charge.
  • - Organized and managed a team of individuals for preliminary inspection. Ensured personnel adhered to all food safety and sanitation standards, proper time management was enforced with efficiency, and all requirements were accomplished resulting in the facility winning its first preliminary inspection and being a candidate for the best facility throughout the entire Marine Corps.
  • - (2013) Competed for Supervisor of the year throughout all Marine Corps bases within the East Coast. Went on a panel in front of all Senior Managers from each base on the East Coast. Candidates were evaluated on military appearance, military knowledge, Physical and Combat Fitness tests, and military records. Won the award for discharging all duties and responsibilities with professionalism.
  • Spearheaded efforts to achieve high health inspection scores through diligent adherence to sanitation guidelines and regulations.
  • Managed budgetary constraints effectively, minimizing expenses while maintaining high-quality offerings.

Education

Bachelors Degree - Psychology

University of Phoenix
06-2020

Skills

  • Conflict Resolution

  • Bi-lingual English/Spanish

  • Report writing

  • Leadership

  • Conflict de-escalation

  • Decisiveness

  • Integrity and honesty

  • Mental resilience

  • Case management

  • Questioning techniques

  • Legal compliance

  • Drug enforcement

Certification

  • Master Police Officer
  • Advanced Law Enforcement Certification
  • General Instructor
  • Civilian Response to Active Shooter Event (CRASE) Instructor
  • Assistant Patrol Rifle Instructor
  • Less Lethal Instructor
  • Pepperball Instructor
  • Candidate for Firearms Instructor
  • SWAT Operator
  • Drone Pilot
  • Bike Patrol Certification
  • C.I.T. Certification
  • Tactical Mantracking Certification
  • Hostage Rescue Certification
  • Comprehensive Roadside Interdiction Certification

Timeline

Police Officer

Town of Huntersville
01.2017 - Current

Business Insurance Consultant

Allstate Corp
12.2015 - 07.2016

Food Service Specialist

U.S. Marine Corps
07.2011 - 07.2015

Bachelors Degree - Psychology

University of Phoenix

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Juan A. Garay