Ju Gilbert
Charlotte
Summary
Dynamic leader with proven expertise in guest relations and financial management, honed across roles at Red Roof Inn Plus and United Auto Supply Inc. Excelled in elevating customer satisfaction and streamlining operations, achieving significant improvements in efficiency. Skilled in reservations management and problem-solving, adept at fostering positive client relationships and enhancing operational productivity.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Red Roof Inn Plus
04.2018 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Store Manager
Brady Market
01.2022 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Warehouse Supervisor
United Auto Supply Inc.
05.2020 - 12.2021
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
Education
Associate of Applied Science - Business Administration
Onondaga Community College
04-2026
High School Diploma -
Thomas J. Corcoran
06-2012
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Bookkeeping
- Financial management
- Annual reports
Timeline
Store Manager
Brady Market
01.2022 - 06.2024
Warehouse Supervisor
United Auto Supply Inc.
05.2020 - 12.2021
Front Desk Supervisor
Red Roof Inn Plus
04.2018 - Current
Associate of Applied Science - Business Administration
Onondaga Community College
High School Diploma -
Thomas J. Corcoran
Similar Profiles
Jeffrey CurtisJeffrey Curtis
Asst General Manager at Red Roof Inn FranchisingAsst General Manager at Red Roof Inn Franchising
Lorraine McWhiteLorraine McWhite
Lead Laundry Attendant at Red Roof Inn PlusLead Laundry Attendant at Red Roof Inn Plus
Sonia Rosado-FieldsSonia Rosado-Fields
Hotel Receptionist at Red Roof Inn & Hometowne StudiosHotel Receptionist at Red Roof Inn & Hometowne Studios